Patient Advice and Support Service - Dundee, United Kingdom - Dundee Citizens Advice Bureau

Dundee Citizens Advice Bureau

Verified Company

Dundee, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Employer:
Dundee Citizens Advice Bureau

Responsible to:
Operations Manager

Working Hours: 21 hours per week (hours to be agreed)

Salary:
£25,511 (pro rata, based on 33hr week) plus pension and generous annual leave entitlement

Office Base:
Dundee CAB/Hybrid

Background:

The Patient Rights (Scotland) Act was passed in February 2011.

The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.

Purpose of the Post:

Main Responsibilities:

Advice and Information:
Local Health Board
The PASS Adviser will provide information, advice, support and representation services in xx health board area as follows:

Information about the services that the PASS provides
Support for clients wishing to make complaints, raise concerns or give feedback.
Signposting or referral of clients to other reliable sources of advice and support organisations providing representation and advocacy services
Information and advice about the rights and responsibilities of patients, notably the Charter of Patient Rights and Responsibilities

The PASS Adviser will maintain their knowledge of local service delivery arrangements and expertise in relevant legislation and guidance in order to do so.

Advice and Information:
National

Provide information and advice and signpost clients to appropriate additional sources of information, advice and support (including bureau) in response to calls made to a national PASS advice line. This will be delivered in accordance with a rota system devised and coordinated by Citizens Advice Scotland

Reporting
In relation to work carried out in the local health board area:

Maintain case records and statistical information for the local NHS Board and Citizens Advice Scotland (CAS)
Provide case studies quarterly to indicate trends, issues, departments, staff groups, etc for the local Health Board.

Liaison
In the local health board area, PASS Advisers will:

Establish (or maintain) and develop good working relationships with local statutory organisations, voluntary organisations and community groups.
Attend local meetings to represent the bureau in relation to the PASS

Other duties and responsibilities;

Ensure that all work conforms to the Bureau's policies and procedures
Attend team/staff meetings as required

How to apply:

Job Types:
Part-time, Fixed term contract

Contract length: 36 months

Part-time hours: 21 per week

Salary:
£25,511.00 per year

Benefits: