Motor Claims Team Leader - Liverpool, United Kingdom - Resolve Recruitment Services

Resolve Recruitment Services
Resolve Recruitment Services
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Motor Claims Team Leader to join their fast-paced claims division.

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Successful applicants must have previous motor claims experience gained within a motor insurance company._
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Salary: Up to £36k plus extensive benefits _

In the role as Team Leader you will to be responsible for performance management of your team. You will identify trends and development arears and be able to drive performance through mentoring and coaching.

You will be the main referral point for your team where you will be able to demonstrate your knowledge and experience in arears such as liability and indemnity.


What you will be doing:


  • Lead a team of Loss Handlers
  • Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
  • Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making
  • Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and validation
  • Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and our client
  • To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
  • Ensure the effective management of inbound call handling philosophies are adhered to

What we're looking for:


  • Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
  • To lead by example and endorse the company behaviours and values
  • Previous motor claims experience would be advantageous however not essential
  • Highly motivated selfstarter
  • Clear, focused and determined approach to problem solving
  • Authoritative manner with ability to listen
  • Persuasive, strong, and confident communication skills
  • People Management experience essential


If you are ambitious and would like to start a career with this fast-growing insurer, then please get in touch ASAP.

IND1


Job Types:
Full-time, Permanent


Salary:
£30,000.00-£36,000.00 per year


Schedule:

  • Monday to Friday

Experience:

- motor claims team leader: 2 years (required)


Work authorisation:

  • United Kingdom (required)

Work Location:
In person


Reference ID:
A7767
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