Online Sales Assistant - Leeds, United Kingdom - Al-Murad DIY Ltd.,

Al-Murad DIY Ltd.,

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Tile Enterprise - Based at Al-Murad Head Office, Howley Park Road East, Morley Leeds

West Yorkshire LS27 0BN
On Line Sales Advisor

Here at Tile Enterprise Ltd., we are looking for a friendly, positive and self motivated individual who enjoys helping and speaking to people.

You will be mentored by our experienced Sales Team in all aspects of the On-Line business

The Main

Responsibilities:

Inbound enquiries (on line and off line)
Processing of customer samples
Processing of customer orders
Work closely with team to develop your skills
Support online sales team
Act as an Ambassador for Tile Enterprise Ltd., at all times and in all communication with customers

Skills:

Experience in IT an advantage
Essential: Strong and friendly communication skills
Some experience in telesales/telemarketing/customer service would be an advantage
Highly motivated with positive and helpful attitude, plus energy and drive to succeed

This is a permanent position after the trial period of 3 months, 37 1/2 hrs per week Monday to Sunday working one day over the weekend and take one day off in the week.

The rota will be discussed at interview stage.

£11.50 per hour, however after the trial period your position and wage will be reviewed.

Typical daily tasks include:

Making a high number of outbound calls
Answering general customer enquiries
Offering style and product advice
Data entry and order processing
Proven Sales & Administration experience
Proven communication skills at all levels
Confident phone manner
Ability to deal with complex customer enquiries and sales related issues
Basic computer and data entry skills (Word, Excel, Google Docs)
Friendly and approachable demeanor

We are a young company and are looking for someone enthusiastic about providing best-in-class customer experience to grow with the business.

Full product knowledge training will be provided

Responsibilities:

Answering inbound customer inquiries
Managing own workload
Contacting existing customers to offer sales support
Escalating issues to Customer Services Manager
Upselling additional products and accessories
Liaising with third party couriers to arrange delivery
Taking ownership of individual orders and resolving any issues that may arise
Taking payment over the phone
Processing returns
Advising customers on alternative products/stock levels/delivery times
Working with other departments including IT, Order Fulfilment, Dispatch, Marketing to constantly improve customer journey