Seasonal Warden - Loch Lomond, United Kingdom - Forestry and Land Scotland

Forestry and Land Scotland

Verified Company

Loch Lomond, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £26,755 - £28,056

An average of 27% Employer Pension Contributions
Job grade:

Other

Forestry and Land Scotland Pay Band 6b / CS AO
Contract type:
Permanent
Business area:
FLS
Land Management
Type of role:

Other

Working pattern:

Annualised hours, Parttime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

Sallochy Campsite, Loch LomondAbout the job

Job summary:

The visitor services team is responsible for ensuring the delivery of quality visitor standards as well as contributing commercial income.

We support and provide opportunities through permissions and events, education groups and corporate hospitality. Our sites are the shop window for the organisation.

The Central Region includes Glasgow, Edinburgh and Loch Lomond and the Trossachs National Park.

This role will be situated in the eastern part of the national park:
Queen Elizabeth Forest Park.

Queen Elizabeth Forest Park contains a number of popular visitor locations:

The Lodge Visitor Centre, East Loch Lomond, 3 Lochs Forest Drive, Ben A'an, Ben Ledi, Strathyre, Achray Forest and Loch Ard Forest.

The seasonal warden role will work from two of these key sites:
The Lodge Forest Visitor Centre, Aberofyle and Sallochy campsite, East Loch Lomond.

The Lodge Visitor Centre receives over 200,000 visitors annually and is a national 5 star Visit Scotland destination delivering a wide range of visitor experiences on site.

Sallochy is a key semi-formal campsite on the shores of Loch Lomond and the West Highland Way is a core part of this offer.

The role will also visit the 3 Lochs Forest Drive and Rowardennan car park. Delivery and maintenance of these facilities are vital to our customers, local communities and the tourism sector.

The Visitor Services (VS) team works closely with a number of partners such as Café at the Lodge, Go Ape treetop adventure, RSPB wildlife tourism and the National Park Authority on a variety of programmes and initiatives.

Job description:

To work with Visitor Services colleagues to deliver a consistent and high quality visitor experience at Forestry and Land Scotland sites as part of a team of staff. You will monitor and record facility standards within the building and immediate surrounding facilities and contribute to event delivery and commercial income through Car Park checks.

Person specification:

Experience

Essential:

Experience of working in an outdoor environment setting/ in a visitor centre
Experience of delivering a high level of customer service and hospitality
Demonstrable evidence of successful team working
Able to selfmanage and work off own initiative when required to do so
Be friendly, welcoming and approachable to members of the public
Knowledge of relevant health & safety processes
Basic level of computer literacy to include experience of using Microsoft packages such as Word, Excel and Outlook and Whatsapp
Good level of written English

Desirable:

Previous relevant work experience gained within the leisure, recreation or tourism sector
Evidence of being able to anticipate the needs of a customer
Experience of working at a campsite
Experience of undertaking site checks and site cleaning

Technical

Essential:

Full driving license

Desirable:

Qualification in Customer Service/ Customer care
An HNC or equivalent qualification within a relevant field such as leisure, recreation or tourism would be advantageous
A current First Aid qualification

Benefits:

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details:

Please see our recruitment portal for further details on how to apply.
Feedback will only be provided if you attend an interview or assessment

Security:

People working with government assets must complete baseline personnel security standard (opens in new window) checks

Nationality requirements:

This job is broadly open to the following groups:

UK nationals

- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)