Front of House Team Leader - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REF :
26576

Our enhanced staff benefits package which includes £10k Life Assurance, 24/7 access to GP services for you and your family, enhanced maternity/adoption leave pay, Mitie share options and wide range of discounts on major retail brands across the UK, makes us an employer of choice.

Do You want to join the major security company in the UK?

Are you looking for a new and exciting role?

Do you have an SIA licence?

Looking to join a great team?

Do you have excellent customer service skills?

Where:
The Shard, 32 London Bridge Street, London

Shifts & Hours:10 hour shifts, 50 hours a week, Monday - Friday

Hourly Rate:
£13.76 (Paid breaks) - Pending 2023 Pay Rise

What's in it for you?
You will be working to the highest professional standards at one of London most iconic buildings. Take advantage of our training and development programmes.

The diversity at the Shard means new and exciting daily challenges in addition to overtime opportunities in this and other roles across the contract.

Do you feel rewarded in your current job? Working at the Shard you will be part of our staff recognition and reward scheme with vouchers awarded to the top performers every month.

Main Duties

The front of house team leader is responsible for managing the office reception security team ensuring the provision of a safe and secure environment, an impeccable first impression and seamless 5 star meet and great service to visitors and clients.

The front of house team leader will report to and support the front of house manager. This role requires excellent customers service and communication skills along with an exemplary appearance.

Report to and support the front of house manager
Maintain standards with officers
Ensure operational compliance and a robust security posture
Staff training
Meet and great service
Deliver the highest levels of customer service
Visitor assistance
Liaison with occupiers, clients and service providers
Access control and queue management
Manage visitor bookings and events
Responsible for client and company databases, reports and documentation
X-Ray screening and searches
Maintain high levels of housekeeping
Manage all systems and equipment
Incident and emergency response
Compliance to ensure the security and safety of the Shard, building assets, visitors, staff and occupiers.
Working as part of a close team, communicating effectively with others.
To carry out work in a safe and diligent manner, complying with all client and company policies and procedures.
To undertake additional duties in line with management requests as required.

What we are looking for

Strong leadership
Ability to problem solve under pressure and multitask
Written and verbal communication skills
SIA Licence
First Aid & X-Ray Trained
Fully competent in Microsoft Office, Outlook, Word, Excel
Must have excellent interpersonal skills, able to work on own initiative and as part of a team.
A willingness to learn and develop and show high level of commitment and professionalism.