Card Scam Associate - Manchester, United Kingdom - Starling Bank

Starling Bank

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hello, we're Starling.

We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.

We're a bank, but better:
fairer, easier to use and designed to demystify money for everyone.

Since our launch in 2014, we've opened over three million accounts and we've been voted Best Current Account Provider five years in a row.

We employ more than 2,300 people across our London, Southampton and Cardiff offices and will open our Manchester office in 2023.

Based in the Financial Crime Department under Card Fraud Operations; As a Card Scam associate, you will be part of an experienced team investigating and resolving Card Scam and UPP claims.

You will be responsible for using the appropriate investigation tools available, to make an informed decision on a case and then provide a detailed response to the customer.

Responsibilities:

Using excellent case management skills; be able to deal with multiple claims at once whilst adhering to SLA timeframes.
Liaising with other relevant third parties such as merchants, financial institutions and relevant law enforcement agencies.
Using analytical and investigation skills to find the best resolution for the customer and the bank.
Identifying potential scam trends and escalating them within the team.
Recommend improvements for processes and prevention.
Completing a thorough investigation for card scams and UPP claims.
Creating and maintaining Chargebacks (if applicable) through Mastercard Connect in line with timeframes, regulations and requirements.

Requirements:

Keen interest in stopping all elements of Financial Crime.
Working in a Financial Crime function is preferable.
Excellent communication skills, both written and orally.
A team player who is also able to work independently to deliver in a fastpaced work environment.
Attention to detail, with the ability to act with urgency and escalate issues as and when necessary.
Strong interpersonal and organisational skills.
Ability to understand complex problems and identify potential solutions.
Able to adapt to change positively and quickly.

Benefits:

25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day's holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous familyfriendly policies
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us:

We're on a mission to radically reshape banking - and that starts with our brilliant team. We know that our bank is only as good as the people who build it.

From customer support and engineering to marketing and business development, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace.

Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.