Admin Support Officer - London, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Work for a leading and expanding housing associations.

Hybrid working and competitive hourly rate with weekly pay.

About Our Client:

A leading G15 Housing Association.

Responsibilities:

To develop and maintain relationships with internal and external stakeholders to support our customers.
To assess clients' needs to ensure effective service delivery.
To advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
To update and maintain systems/ records to ensure that information/data is kept up to date and accurate and that KPI's are met.
To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation.
To follow Peabody Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties
To provide full administrative support to the various teams within the service.
Scheduling of appointments and diary management of team members, external contractors and residents.
Manage and review service referral requests, rejecting, approving or seeking clarification where necessary.
To deal with routine enquires from external agencies, internal customers and stakeholders in a professional manner within preagreed departmental and company timeframes.
To investigate and respond to client enquiries and complaints ensuring that timescales are met in line with key performance indicators and complaints policy.
To work in collaboration with other departments to ensure that a seamless service is delivered to Clients and that key performance indicators are met.
To liaise with both internal and external stakeholders, to coordinate programmes of repair work and improvements.
To raise, monitor and report on work orders.

The Successful Applicant:

Skills/Experience required:

Ability to work independently, exercising good initiative and judgement
Excellent written and verbal communication skills.
Proven time management and prioritisation skills.
Proven experience and ability to deliver excellent customer care and valuing diversity.
Proven attention to detail and ability to work on a variety of tasks simultaneously.
Ability to work under pressure and meet deadlines and targets
To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation.
Demonstrable experience in a role which has required good admin skills, including keyboard, telephone, IT and experience of working with databases.
Experience of raising, monitoring and recording work orders though a relevant housing / repair management system.
Experience in working in a responsive repairs environment.
Experience in coordinating and following up on work programmes.
Experience in investigating and reporting on numerous sources of data

What's on Offer: