Customer Services Administrator - East Grinstead, United Kingdom - active staffing solutions
Description
- To £25K plus Bens
- Fantastic Career Growth
To act as liaison between Clients, and survey teams to build good working relations and resolve any queries in a timely manner.
Responsibilities:
- To assist the Property and Insurance Customer Services Team
- To maintain and manage data in the Company INDIGO and Optimize systems.
- To ensure all data entry activities are completed accurately and in a timely manner.
- To liaise with surveyors, customers and sales team to ensure timely booking of surveys
- To resolve or escalate where appropriate customer and surveyor issues, initiating communication with the sales team and keeping them informed
- To ensure survey reports are sent and received in line with company and customer contractual obligations and expectations
- To assist Line Manager with internal team projects
- Undertake any other responsibilities that may become necessary for the proper performance of the role
- To ensure correct procedures are followed in relation to the issuing of Fire Risk Assessments to meet the needs of the company's BAFE certification.
Knowledge/Skills/Qualifications
- Strong communication skills (written and verbal) with both internal and external customers
- Understanding of The Commerical Insurance Market with experience as a Claims Handler /account handler would be preferred
- Good administrative and time management skills
- Can manage own workload and act independently if required
- Strong attention to details and high level of accuracy
- Maintain an in depth understanding of the following:
- The Property and Insurance Risk Business
- The reports management tool INDIGO
- The client management system INDIGO and Optimize
Business
- Understanding the Customer
- Management of Information
- Communicating and influencing skills
- Planning and organisation
- Risk Products, Services and guidance
- Optimize and INDIGO operational knowledge
More jobs from active staffing solutions
-
Commerical Insurance New Business Sales Executive
City of London, United Kingdom - 1 week ago
-
Hvac Engineer Fgas
London, United Kingdom - 3 weeks ago
-
Assistant Underwriter
City of London, United Kingdom - 2 weeks ago
-
Employee Benefits Account Manager
Redhill, United Kingdom - 3 weeks ago
-
Account Handler
Horsham, United Kingdom - 2 days ago
-
Commercial Data Partner
London, United Kingdom - 2 weeks ago