Administrator - Stratford, United Kingdom - Axis Europe

Axis Europe

Verified Company

Stratford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reference Number
Ref-20277

Location
Stratford

Contract Type
Part-Time Temporary

Closing Date
22/04/2023

Role:

We have an opportunity for a Administrator to join our team in Stratford.

The primary responsibility of this role is working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

Key Responsibilities:

Providing customer service to residents and customers
Using company systems to process orders adequately in order to invoice clients
Updating system with all interactions with residents
Processing supervisory or trade reports to determine action required to resolve repairs
Resolution of minor complaints at call level
Maintain logs and monitor variation request
Answering payment queries of both sub contract and client
Scanning and copying of files as required for contract delivery
Arranging appointments for residents with trades people in a cost effective and organised manner
Dealing with queries from residents, changing appointments
Rescheduling appointments using our planning tools
Logging current jobs onto our job management system/database
Working with Supervisors and trades people to organise and schedule work
Updating and changing information as the job changes
Ordering equipment needed for the job
The key person communicating between the resident and maintenance worker
Keeping all activity logged and uptodate in an accurate manner
Liaising with staff at customer sites keeping them uptodate with progress information
Follow the company's policies and procedures at all times
Cooperate with colleagues from other departments in a timely manner if and when necessary
Provide information to your line manager in a timely manner when requested to do so
Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance

Key Knowledge:

IT Literate
Customer Service
Maintenance sector terminology
KPIs
ROCC

Key Skills:

Excellent Telephone Manner
Customer Service

focused

Excellent Communication skills
Ability to identify problems
Ability to identify customers' needs
Willing to go the extra mile to deal with a difficult situation
Ability to prioritise issues
Ability to meet tight deadlines
Ability to work under pressure
Attention to detail
Team player

Key Experience:

Call centre environment
Maintenance

Other Key Information:

Excellent Work ethic
Treating others with respect
All staff has a personal responsibility and accountability to Axis to ensure that their day to day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment.
It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager.

Benefits:

22 days annual leave which increases with length of service
Pension
Perkbox rewards
Long service rewards
Volunteering days

About Us:

Axis has experienced continual growth since it's establishment in 1986, we're not aiming to be the biggest service provider, however we do intend to be the best.

We work with some of the UK's largest building owners, landlords, facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.

We are a value led business, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community.

We are proud to be an equal opportunity workplace and embrace diversity above all.