Concierge - London, United Kingdom - Marriott International, Inc

Marriott International, Inc

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Number

Job Category Rooms & Guest Services Operations

Location W London, 10 Wardour Street, London, London, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***Boldly colouring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set.

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra:
Detox.
Retox.
Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels

Rewards for work, benefits for your lifestyle
You'll be supported in and out of the workplace through:

Discounts on hotel rooms and food and beverage across the company
Learning and development opportunities
Recognition programs
Wellbeing programs

What you'll do

This role has responsibilities, which include but are not limited to;_
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Review shift logs/daily memo books and document pertinent information in logbooks.
As per business needs and at the request of direct supervisor and/or management, the talent could be required to perform other tasks outside of those listed above._

What we're looking for

KEY ATTRIBUTES

Possess a good command of English
An excellent verbal manner and proven customer service skills
Good knowledge or experience of the hospitality industry
Good organisation skills with an attention to detail
A team Player with flexible & positive attitude
Hardworking and consistent with an attention to detail

DESIRABLE ATTRIBUTES

Previous experience in Concierge department
Good contacts within the local market
Be able to demonstrate experience in microsoft office programmes
Passion for the hospitality industry
Able to work in a fast paced environment & remain calm under pressure
Previous luxury or lifestyle hotel experience or knowledge
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set.

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.