Entry Coordinator - London, United Kingdom - London Marathon Events Ltd

London Marathon Events Ltd

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Title

Who are we?
Here at London Marathon Events we live our values - Excellence, Inspiration, Together, Integrity and Fun.

We strive to demonstrate these values in everything we do and this is reflected through our successful event portfolio - The Vitality Big Half, Vitality Westminster Mile, Vitality London 10k, Standard Chartered Great City Race and Children with Cancer UK Swim Serpentine, not to mention the TCS Money London Marathon.

These events generate millions for charities to improve the lives of individuals in our hometown of London and across the UK.

As a team we very much believe in our vision of inspiring activity both with our staff and all our customers and view sport as a force for good.

Diversity, inclusion and wellbeing are at the heart of our events and we want to ensure they are at the heart of our company.

We strongly value diversity within our workforce, and recognise that different people bring different perspectives, lived experience, ideas and culture to the company.

This difference brings with it great strengths, including diversity of thought and innovation.

Role summary:

You are likely to have some experience of large-scale registration systems (or equivalent process) with some awareness of best practice data management, user experience or delivery of technical projects.

Responsibilities:

Scope and Build entry systems for all London Marathon events
Developing new features & process for the registration systems/work flows
Lead on cross departmental testing and feedback for registration systems you lead on
Liaise with other departments (Charity and Sponsorship Teams) regarding event registrations
Feed into the yearly department plan/ timetable
Ensure registration systems (and all associated work) is delivered on time and with zero errors for your designated events
Act as the departmental event lead for your designated events; working in a crossdepartmental team to help deliver a world class experience for event participants
Provide analysis and insight on registrant data, be proactive to identify trends and contribute ideas to improve the experience of participants
Support the delivery of a world class UX when people register for our events
Respond to internal queries in a timely and efficient manner
Event delivery Ordering of running numbers, race pack distribution, wave allocations for events with waves
Creation of user journeys
Focus on user Experience

Skills and experience needed:

Excellent IT skills with extensive working knowledge of Excel (Advanced)
Fundamental understanding of good data management
Awareness and understanding of UX and QA
Project management techniques and disciplines
Exceptional attention to detail
Good written and verbal communication skills
Ability to prioritise tasks to ensure key milestones are delivered on time
Appetite to learn and grow skillset
Be a team player with a positive outlook
Knowledge of Microsoft 365

Previous experience

Currently working in role at similar level
Experience of working in a datadriven department
Experience in user experience
Previous experience in use event management or participant management system
CRM management**What do we have on offer?*
Competitive salary and benefits
An opportunity to make a difference to society
An incredibly rewarding job
A company that you will be proud to work for
Hybrid working model
An exciting opportunity to work at our world class events
The other benefits
25 days holiday pro rata, plus bank holidays and a Christmas shutdown
On site bike storage and showers on return to office working
Wellbeing allowance
Personal health insurance
Excellent employer contributions into our pension scheme
Professional membership fee reimbursement