Service Coordinator - Lossiemouth, United Kingdom - Richard Irvin FM Limited
Description
Role Summary
Richard Irvin FM have a vacancy arising for an Service Coordinator role based at our Lossiemouth office.
This role assists the Service Delivery Manager in the day-to-day co-ordination and management of the business' operational maintenance activities.
Main Responsibilities
- Log client requests and cases, monitor, control and manage reactive, PPM works to meet customer expectations and company objectives.
- Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required.
- Liaise between customer and operations management to ensure smooth operational delivery.
- Coordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.
- Make sure compliance is maintained with company policies, procedures, processes and standards.
- Timely progressing of cases through to work complete status including scanning documents as required.
- Provide report to Service Delivery Manager weekly on all Open cases and progress / status.
- Input as required to support Service Delivery Manager with production of client reports.
- Active involvement in regular WIP reviews and work to reduce WIP levels.
- Identify problems in specific jobs / cases and resolve them quickly and in a timely manner.
- Follow standard operating procedures for efficient business operations.
- Maintain clear and accurate operational documents for all work undertaken.
- Timely provision of all documentation upon work completion as per maintenance schedule/contract requirements.
- Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements.
- Accurate and timely data input from engineers' timesheets and job reports as required via office systems.
- Liaison with Service Delivery manager regarding daily workload planning and management.
- Build relationships with client representatives and always represent Richard Irvin in a professional and positive manner.
- Electronic data management and filing of job records and other documentation as required.
- Undertake specific project duties as required by the Service Delivery Manager and Business Unit Leader.
Experience & Qualifications
- Good working knowledge of computer packages; Word, Excel and Outlook
- Excellent telephone skills and manner
- Effective communication skills both oral and written
- Experience working within a multi discipline office environment
- Experience working independently, on own initiative, and as part of a team
- Ability to organize own workload, respond quickly to changing priorities, often under pressure
- Ensure work is of the highest standard and that deadlines are met
- Demonstrate excellent organizational, multitasking and time management skills
- Excellent attention to detail and accuracy
- Ability to develop effective working relationships with peers, line managers and with external customers and clients
Job Types:
Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Onsite parking
- Referral programme
Schedule:
- 8 hour shift
Supplemental pay types:
- Signing bonus
Work Location:
In person
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