French Speaking Customer Service 6081 - Newcastle-under-Lyme, United Kingdom - Brampton Recruitment

Brampton Recruitment
Brampton Recruitment
Verified Company
Newcastle-under-Lyme, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

  • Respond to internal and external information requests / queries
  • Review and monitor recorded trainings on the website
  • Monitoring adherence to company and regulatory body standards
Our client is a specialist training provider who operates worldwide delivering training to a niche market.

Due to business growth and expansion, they are now looking for a French Speaking Customer Service Specialist to join their warm and friendly team in NewcastleUnder Lyme.

Boasting a friendly working environment, varied roles with no day the same, impressive offices, and good benefits with a competitive basic salary.


Job Description:

Based within their international Customer Care Team that oversees the provision of support to customer organisations and certified instructors.

As the French-speaking Customer Service Specialist, you will be responding to and resolving customers' queries andissues and ensuring systems are in place to monitor compliance with company standards and those of certifying bodies.


Duties to include:

  • Supporting operational change within the team to ensure efficient and effective use of resources.
  • As the French Speaking Customer Service Specialist, you will be taking incoming and making outgoing telephone calls
  • Respond to internal and external information requests/queries
  • Review and monitor recorded trainings on the website
  • Collation and review of customer feedback
  • Monitoring adherence to company and regulatory body standards
  • Maintenance of customer records (Microsoft Dynamics CRM)
  • Fluent in French both verbal and in written form
  • Previous experience working in a busy office supporting customers' queries/complaints
  • Strong administration and data entry skills
  • Proficient in Microsoft Office, (Word, Excel) and other IT software
  • Experience in the use of computerised CRM systems
  • Excellent written and verbal communication skills
  • Detailoriented and a diligent approach to the completion of tasks
  • Solutionfocused
  • Excellent interpersonal skills
  • Experience and ability to manage multiple tasks simultaneously
  • Ability to work to deadlines and to be able to prioritise tasks and requirements
  • Excellent time management
  • Working knowledge of computerised CRM systems (preferably Microsoft Dynamics)
  • Previous experience in the education, social, health, or care sectors is an advantage but is not essential

Hours:
Monday to Friday am pm


Salary:
£24,000 per annum


Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

More jobs from Brampton Recruitment
See all jobs of Brampton Recruitment