Business Process Expert - Wokingham, United Kingdom - Johnson & Johnson

Johnson & Johnson
Johnson & Johnson
Verified Company
Wokingham, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job title - Business Process Expert

Location - Pinewood Campus, Wokingham

Function - Med-Tech (Vison Care)

About us:


Johnson & Johnson Medical Companies produce a broad range of creative products and solutions used primarily by health care professionals in the fields of orthopaedics, neurological disease, infection prevention, cardiovascular disease, and aesthetics.

As the most comprehensive devices business in the world, Johnson & Johnson Med-Tech is designed to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands.


Key Responsibilities:


You will support the EMEA DELIVER team in achieving our objectives by maintaining operational effectiveness in the order-to-cash area, and support end users through troubleshooting and problem resolution.

You will analyse processes, drive improvements and give recommendations while gaining alignment in the organisation.

  • Support business in achieving its goals through strategic projects and key initiatives by managing supply chain (Order to Cash) related ERP and integrated systems requirements.
  • Conduct "as is" and "to be" analysis to help define scope of process improvement projects, ERP system Support design of new and improved supply chain processes, perform gap analysis.
  • Extract, organise and translate business requirements to IT functional specifications and user stories.
  • You will be accountable for planning and execution of UAT (user acceptance testing) in assigned projects to ensure that system requirements are aligned to the business goals and objectives.
  • Support day to day operations in order to cash area by responding to end user requests, perform troubleshooting tasks and partner with IT to ensure timely resolution of problems.
  • Perform daily monitoring of the process flow (order to invoice failures) as well as daily reporting and analytics.
  • Ensure process documentation (job aids, desk top procedures, general information, etc.) is kept up to date and appropriately stored.
  • Through assigned activities (lean, process improvements, network studies), analyse the DELIVER business processes for inefficiencies and inadequacies.

#LI-CM4:


INDJP

QUALIFICATIONS:


Experience, skills & proficiencies required:

We are looking for you to bring your high degree of customer and process focus to this exciting opportunity.

You will work with a range of internal customers and business partners across varying geographies, languages, cultures and levels so a confident communicator is important.


  • Understanding of SAP ECC 6.0 functionality across sales and distribution module.
  • Demonstrable experience in understanding of SAP SD module end user support, on power user level.
  • Previous experience and understanding of supply chain core business processes on EMEA level
  • Knowledge and understanding of integration points with OTC processes (Intercompany billing, Customer Billing, Customer Master, Material Master, Pricing, Order Flow)
  • Experience in SAP ERP support for both customers and vendors across supply chain including 3PL integration or links into WCS systems (warehouse control/management systems) would be a benefit.

Closing date - 17 th November 2023


What type of mark will YOU make?

What's in it for YOU?


It's vital to us that you feel you can bring your whole self to work; at J&J we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing.

You will receive a competitive wage and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life.


Examples of this include:

online Digital GP, Private Healthcare, Retail Vouchers, Discounted Gym memberships (free-onsite) and you can get to support community projects as part of our global Corporate Social Responsibility programme.


What we're about:


We are passionate about our work and play vital roles across a range of professional disciplines, and care deeply about our customers and communities.

At Johnson & Johnson our culture enables dynamic and impactful careers. We share a kind of DNA where we're each;

  • Committed to caring.
  • Responsible to our communities.
  • Unique in our background and experiences.
  • The drivers of our own success.
  • Passionate about doing what's right.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.

All qualified individuals will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability.

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