Direct Sales Lead Generation Agent - Leicester, United Kingdom - AXA

AXA

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description:

Are you passionate about delivering outstanding customer service? Are you driven by success? Do you want a role where you can make a difference to our business and the lives of our customers? Do you want to be a truly valued member of a team? Then we at AXA Health would welcome you We're recruiting a Direct Sales Lead Generation Agent to join us in our Leicester or Bournemouth office on a full-time permanent basis.

As a Direct Sales Lead Generate Agent, you'll be an essential member of the team where you'll be making outbound calls to SME's to promote our Private Healthcare Cover and explaining how it can benefit their businesses.

We'll help you to build your knowledge of private healthcare insurance products, as well as those of our competitor through a robust induction programme.

To be successful, you'll have strong communication skills, with the ability to build great relationships based on Integrity and trust.

We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

After an initial training and induction period of 12 weeks, you'll have the opportunity to work in the way which suits you best - whether that be full time in the Leicester or Bournemouth office or a blend of office and home working with a minimum requirement of 1 day office based.

Work life balance is incredibly important at AXA Health, we aim to give everyone the means to enjoy life outside of work, as well as the time to do so.

Working Hours & Shift Pattern:
Full time, 37.5 hours per week, rotating shifts 8.30am to 4.45pm and 9am to 5.15pm, Monday to Friday. No weekends or bank holidays.

Induction & Training:

Target induction date: 8th May 2023

You'll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role.

Ongoing support will be given to build your confidence, which may include mentoring support from a Lead Generation Agent who is currently doing the role.

What you'll be doing:

Using a call guide, you'll be answering customer queries, ensuring you're delivering a market leading service.
Leads are warm, received via various digital sources.
50% of your working day will be working with an outbound dialer to source new leads.
Diary management for customer call backs.
Passing leads directly through to our Sales Consultants, in a timely way.
Ensuring leads are distributed in a timely and fair manner.
Adhering to FCA guidelines and Data Protection.
Building rapport with customers.
Working in a supportive and collaborative environment.

Qualifications:

Previous experience working within a customer service environment
Ability to influence and negotiate
High level of verbal and written communication & literacy skills
Resilient with a Customer First approach
Confidence in speaking to a variety of customers
Ambitious with a determination to succeed
Highly adaptable to change and managing multiple priorities
Ability to listen, assess situations quickly and to conduct yourself in a highly professional manner
Self motivated and driven by success

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

What we offer:

One of the best things about joining AXA is our rewards package.

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.

You can expect to receive:

Competitive annual salary up to £28,420
Annual company & performancebased bonus
Contributory pension scheme (up to 12% employer contributions)
Life Assurance (up to 10 x annual salary)
25 days annual leave plus Bank Holidays
Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
AXA employee discounts
Gym benefits

Our ambition is to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development and celebrating differences.

We understand that everyone has individual work and home life responsibilities, therefore we're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

About AXA:

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of ev