2nd Line Support Engineer - Surrey, United Kingdom - ITECCO

ITECCO

Verified Company

Surrey, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2nd Line Support Engineer, Surrey, up to £40,000 DOE

Role: 2nd Line Support Engineer

Location:
Chessington, Surrey

Salary:
up to £40,000 DOE

Contact me directly or click APPLY today for immediate submission.

Are you an enthusiastic individual who thrives in a fast-paced, hands-on working environment? Then look no further as this is the perfect role for you
My favourite MSP client has an exciting opportunity for a
2nd Line Support Engineer to permanently join their team in the Chessington office

You'll be consistently hands-on providing technical support service to their clients, as well as troubleshooting and resolving technical issues and problems.

They believe strongly in internal progression and training, so you'll be working closely with theTechnical Lead to gain exposure to new technologies, so you can become the best IT Engineer you can be

Responsibilities include:

*Providing high-end 2nd Line Support
*Install and configure hardware, software and networks
*Travel to client sites to carry out on-site support
*Develop and maintain good working relationships with client
*Assist the Technical Lead in a variety of project work
*Resolve customer queries in a timely and accurate manner
*Provide expectational customer service
*Work individually and as a team to meet deadlines

Technical Skills Required:

2nd Line Support

*Office 365 administration
*Microsoft Exchange
*Windows Server 2012 administration
*Hyper-V/VMware
*Knowledge of the basics of networking
*Excellent customer service skills
*Active Directory
*Group Policy
*Driving License & vehicle

Desirable Skills:

*Firewall knowledge
*Exposure to Azure & AWS
*Backup software - Datto & Veeam

Let's not forget the incredible benefits of this 2nd Line Support Engineer role

28 days holiday (including bank holidays)

*Pension scheme
*Annual salary reviews
*Mileage covered in expenses
*Cycle-to-work scheme
*Flexibility for life events
*Ongoing professional internal training and development programmes, so you can become the best IT Engineer you can be

This role would suit somebody within the following position:_
IT Helpdesk, IT Support, IT Support Analyst, 2nd Line Support, Desktop Support, IT Support Technician, IT Support Engineer, Second Line Support, IT Helpdesk Analyst, 1st/2nd Line Support, ICT Technician_