IT and Infrastructure Lead - Richmond upon Thames, United Kingdom - Citizens Advice

Citizens Advice

Verified Company

Richmond upon Thames, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
IT and infrastructure lead

Location:
London Borough of Richmond upon Thames

Closing date: 05 June 2023

Role details:

Job title:
IT and infrastructure lead

Location:
London Borough of Richmond upon Thames

Salary:
£40,000

Salary pro rata:
Yes

London allowance:
No

Hours per week: 21

Type of contract:
Fixed term

Closing time: 12:00

We are looking for an experienced IT and Infrastructure lead to deliver solutions and provide IT support from first point of contact to resolution.

This new role involves overseeing our IT services and ensuring all staff and volunteers can carry out their roles effectively and efficiently.

The IT and Infrastructure Lead is responsible for providing IT services, systems support, resources and equipment that enable staff and volunteers in Citizens Advice Richmond to carry out their roles effectively and efficiently.

The role is based in our offices at Hampton Hill and Sheen with some flexibility for home working.

We currently have 20 paid staff and 80 volunteers, who mostly work part-time, using a mixture of desktop PCs and laptops working from our offices, several outreach venues and from home.

You will be the first point of contact for all IT related matters and provide guidance, support and assistance to resolve any issues as and when they arise You will Manage IT and telephony systems ensuring that change and quality management is properly addressed.

You will ensure the security of data, network access and backup systems, inform senior management team of key IT and telephony development and ensure infrastructure and telephony systems (hardware) are maintained.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.