Team Leader - Belfast, United Kingdom - Keoghs LLP

Keoghs LLP

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Team Leader

Job Purpose

Key Accountabilities

The key accountabilities include:

Ensuring the team has appropriate processes in place so the quality of work delivered meets any internal and external client requirements/benchmarks, including compliance with the firm's quality management procedures
Ensuring that the team has an appropriate people structure in place to deal effectively and profitably with the work in the team and to liaise with the Lead Partner and Operations Director not less than monthly to discuss capacity/structural changes required.
To help embed a culture of high performance within the team, ensuring individuals have agreed objectives and KPIs and a clear focus for achieving objectives and maximising performance together with performance progression plans.
Continuing to embed a commercial culture within the team which promotes a strong discipline around the speed and accuracy of management information, time recording, billing and proforma turnaround.
To help ensure that the team has a comprehensive and effective programme of training, development and supervision to support induction and progression.
Dealing with any complaints/handling issues in accordance with the firm's internal procedures for area of responsibility.
Developing and maintaining strong relationships the Lead Partner and other key stakeholders in order to gain regular feedback on quality of service and resolve challenges quickly.
The provision and analysis of accurate and timely management information, both internally and to clients, as required
Regularly reviewing processes and practices within the team to drive a culture of continuous improvement.
Driving a consistent and effective structure of communication across the team including regular team meetings, 1 to 1 meetings, performance reviews and career development discussions.
Ensuring each member of the team has a Personal Development Plan in place linked to their own career goals and chosen pathway.
Taking steps to create an environment where a high level of morale exists and where we celebrate success.
Acting as a role model for the firm's shared values.

Working Hours
35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

Primary location for this role is our Belfast office, however in line with our flexible working approach, some remote working is likely.

Experience, Skills and Qualifications

Essential Skills and Attributes:

A proven track record in people leadership
Experience of and an ability to positively interact key stakeholders at all levels via a variety of methods of communication;
Previous Defendant/Claimant insurance litigation experience;
Excellent organisational skills a completer finisher.

Required Soft Skills:

An effective communicator able to listen and respond effectively and adapt their communication style to attain the best outcome; able to provide key business updates and communications to their team/colleagues; gives and seeks performance improving feedback;able to share and respond to information from Sales, Operational & Technical colleagues
Is able to prioritise and organise their workload and set clear expectations and Objectives for their team/colleagues
Has an understanding of their Client's objectives and metrics
Has demonstrated an ability to look for new ways of working to improve quality and performance within their team/colleagues
Can objectively review and manage the performance of their team/colleagues; look for root causes of problems and drives for the best results for the Client and the Firm
Displays role model behaviour in accordance with the Firm's Values
Is able to lead, support and explain reasons for change to create a high performing working environment
Can coach and develop others, review performance and provide feedback to create high performing teams/colleagues

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Keoghs values
We listen, are down to earth and supportive

We work together towards a common goal

We're friendly with a can do attitude

We care about our clients

We evolve