Head of Culture and Communications - St. Asaph, United Kingdom - ClwydAlyn Housing

ClwydAlyn Housing

Verified Company

St. Asaph, United Kingdom

2 weeks ago

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Tom O´Connor

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Description

Head of Culture &

Communications

RECRUITMENT PACK

About ClwydAlyn
ClwydAlyn was formed in 1978 as a non-charitable
Registered Social Landlord and now manages over 6,500
homes and employs 760 staff. We deliver a range of
housing management related services, which includes
care and supported housing, development, and repair and
maintenance services across North Wales (Denbighshire,
Flintshire, Conwy, Wrexham, Powys, Gwynedd and the Isle
of Anglesey).

Our homes and services include social family housing
and single person accommodation, supported living
accommodation and specialist care and nursing services,
low-cost home ownership, leasehold management services
and intermediate and market rented housing. The Group's
turnover is £64m.

We are an ambitious Housing Association and very driven
by our values and mission. We believe that it is wrong that
there is still so much inequality and poverty across our
region, and we know that this impacts every aspect of
people's lives. We took a strong position to end evictions
four years ago and we use our money and influence to do
all we can to support those experiencing poverty and to
champion for change across our country.

Our Mission

NO POVERTY.

Imagine how different Wales would be if we Our Promise:

had no poverty. Everyone having access to high quality, We believe having a safe, high-quality home really matters

affordable housing. Able to afford to heat their home and a home shou
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properly and afford the food they need to stay healthy. Our resident charter sets out our co
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It might sound far-fetched, but at ClwydAlyn we don't excellent servicesr teo pouor residents and Our Promise was
think so. created in collaboration writth foourr re 2sid0en2ts2. /2023

We believe that we can and should aim to make this a
reality for as many people as possible.

Our mission is ambitious, but by working together with
external partners, we believe that we can tackle poverty.
The current cost of living pressures following on the heels
of two years of pandemic, means the stresses and strains
faced by everyone are becoming harder to deal with. We
Make sure your home is safe, secure and well-maintained.
have a clear responsibility to our residents and staff to
support them through these difficult times. Our mission is
Make sure we are Make sure your home

well run a nd financially is affordable and
more important than ever.
sustainable so we can support you with income

continue to tackle poverty. and w elfare advice.
We're so much more than a social housing provider.

We make a significant contribution to the North Wales
economy both as an employer and as an investor, using
as many local companies as possible and maximising the
social value of every pound we spend.

The pace of change within the housing sector presents
both significant opportunities and challenges. We're an
Support you to live well Making sure service in your home, so that you charges are fair
agile organisation that pro-actively adapts to change.
can live the life you choose and provide value in a safe and connected for money.
We challenge thinking and we're bold and open with
community.
our conversations. We are creative and imaginative in
overcoming new challenges, finding and maximising new
opportunities in our mission to beat poverty, whilst also
delivering excellent services for our residents.

Our strategy is underpinned by strong financial

Spend money wisely and Provide excellent service
leadership and management, delivering agreed annual
tell you how we spend it and let you know how we Make sure your voice is heard,

so that you can hold us to are performing on essential
surpluses to invest in our homes and services. We meet our
listen to your feedback, and deal with account. maintenance, repairs complaints quickly and fairly. and safety.
financial covenants, and we deliver value for money.

How We
Do Things Trust Kindness Hope

Our Staff

Our corporate plan sets out a number of priorities

including 'ClwydAlyn is an Employer of Choice' and 'Our
Staff are less likely to suffer poverty through our actions'.

We have a workforce of 760 staff. Our workforce profile is

68% female and 32% male and our Board composition is
69% female 31% male.

We use our Pulse Survey as a measure of the impact our

cultural change is having on our staff.

Our last survey showed that:

91% of staff would recommend ClwydAlyn as an employer

79% of staff trust ClwydAlyn - We have focused on providing an increased ability to as an employer work flexibly across the business, 63% of staff say they can work flexibly and 95% state this has had a

positive impact on their mental health and wellbeing.

88% feel well supported by their manager - We are investin