Service Controller - Leeds, United Kingdom - CLD Recruitment (Leeds) Ltd
Description
Service Controller£23,000 + Yearly performance related bonus
South Leeds
Shift pattern days & nights - 7am/7pm & 7pm/7am. Any weekend & night shifts are worked from home.
My client a professional Security company based in South Leeds are looking for an experienced Service Controller to join their team.
To be considered for this role you must have experience working in a busy demanding environment.Service controller duties:
- Liaise daily with the regional engineering teams to ensure SLA's are met.
- Plan the engineers diary using the company business system ensuring that calls are resolved in a timely manner
- Liaise with RSD and Portal Management to ensure the high priority accounts are fully aware of delivery times.
- Ensure all compliance is achieved in line with company guidelines
- Liaise with the internal team and Regional Management &/or National Accounts and highlight/escalate any known issues or queries that may impact on service delivery to the clients
- To be flexible and adaptable when required
- To answer incoming calls into the department from internal colleagues and clients
- Ensure the company system is updated and calls are logged with all relevant information in line with company policies
- Ensure all out of hours processes are followed
Essential requirement for this role:
- Experience within a busy Service environment to meet SLA's and KPI's
- Departmental knowledge to facilitate best working practices
- Reporting to the organisation in a professional manner
- Computer literate
- Microsoft office proficient
- Previous experience managing an engineering workforce desired but not essential
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