Senior Service Administrator - London, United Kingdom - South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to employ an enthusiastic and committed Senior Service Administrator to join the STEP Team based at St Giles.

You will be responsible for providing a proactive, comprehensive administrative service to a multi-disciplinary team, enabling the team to operate effectively and efficiently.

The post-holder will be expected to provide clinic support such as booking appointments and clinical correspondence. They will manage and oversee the administrative components of the Trusts electronic patient journey system (EPJS), i.e.

inputting referrals and patient information, monitoring and updating operational data and to support the team with monitoring service-related activity data.

To assist the Business Manager to co-ordinate the day to day administrative resources for the team.

To provide administrative services to the Step Team.

To assist the Business & Admin Manager to coordinate the day to day administrative resources for the Step Team

To be part of admin services of the St Giles Building.

This exciting role is as team administrator in the Step team which is a community mental health team with South London & Maudsley NHS Foundation Trust.

The team is a multi disciplinary team comprising of community mental health nurses, social workers, administration staff and consultants.

Job Summary:

We are looking to employ an enthusiastic and committed Senior Service Administrator to join the STEP Team based at St Giles.

You will be responsible for providing a proactive, comprehensive administrative service to a multi-disciplinary team, enabling the team to operate effectively and efficiently.

inputting referrals and patient information, monitoring and updating operational data and to support the team with monitoring service-related activity data.

To assist the Business Manager to co-ordinate the day to day administrative resources for the team.

Our values and commitments:

Key Responsibilities:

1.

Administrative duties and requirements:

Providing professional administrative support including, photocopying, filing, scanning, post, arranging appointments and meetings as required.
Ordering stationery and being responsible for the followup of orders ensuring correct delivery and stock items for the team as appropriate.
To be able to take minutes of meetings as required.
Help people in a diplomatic and tactful manner, screening and routing calls as appropriate, taking clear and concise messages and dealing with general enquiries.
Booking interpreters and translating services.
Add referrals to the Trust Electronic Patient Journey System (EPJS). Trace patient demographic details through the NHS Summary Care Record system. Oversee the administrative and contracting component of EPJS, ensuring patient details are updated and accurate at all times while adhering to timescales and data protection.
Contribute to Health and Safety requirements as requested by the Business Manager. i.e contact Trust Estates and Facilities Department to report any faults or works required around the centre.
Manage petty cash as required.
Support administrative trainees and agency staff.
Process a sound knowledge of Microsoft Office programmes
Outlook, Word and ExCel
To ensure sensitive information and confidentiality is maintained
To assist with Eroster entries as required.
To have excellent organisational and communication skills with a keen eye for detail.
To be proactive, assertive, adaptable and work well in a team setting and to be able to provide a high quality service.
Service requirements
Provide administrative cross cover for the wider teams based at the centre as requested by the Business Manager.
Provide reception cover during annual leave and other leave as required.
Post holder may be required to train as a nominated fire warder, first aider and/or health and safety champion depending on service need.

1.

Communications and Working Relationships include:

Service Users/Carers/Relatives Daily
Team Members Daily
Team Members on other inpatient wards Daily
Medical Staff Daily
Admin Colleagues and Business Manager Daily
Community Mental Health Team Staff Regularly
Outpatient Department Staff Regularly
Mental Health Act Office Regularly
Data Protection Office Regularly
GPs Regularly

About South London and Maudsley:

South London and Maudsley NHS Foundation Trust(SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol.

We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre.

There ar