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Complaints Coordinator - Wirral, United Kingdom - The Accountancy Partnership

The Accountancy Partnership

Verified Company

Wirral, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Accountancy Partnership:

Are you a skilled mediator with a knack for resolving issues and ensuring customer satisfaction and overall client experience? We're currently seeking a proactive Complaints Coordinator to join our team full-time at our Birkenhead office.

In this pivotal role, you'll be at the forefront of managing client concerns, while also ensuring the Client Experience is perfect.

Your primary responsibilities will include:

Efficiently managing client complaints to address issues and enhance service quality.
Conducting empathetic outreach to clients to address concerns.
Methodically documenting and processing complaint forms to identify trends and areas for improvement.
Collaborating closely with various teams to implement solutions and prevent recurring complaints.
Providing timely updates and resolutions to clients, ensuring transparency and satisfaction throughout.

Additionally, you'll play a key role in enhancing the overall client experience by:

Conducting courtesy calls to maintain positive relationships with clients and gather valuable feedback.
Assisting with disengagements in a compassionate and professional manner to ensure seamless transitions for our clients.
Collaborating closely with fellow team members to consistently deliver exceptional service that surpasses customer expectations.

If you're a dedicated problem-solver with excellent communication skills and a commitment to delivering exceptional customer service, we want you on our team

At TAP, we value our employees and offer a plethora of perks to enhance your work-life balance:

Earn an extra day of holiday for each year you're with us(up to 5 years)
Take advantage of our cycle to work scheme for a healthier commute.
Revel in our relaxed atmosphere and casual dress code, fostering a comfortable work environment.
Bond with your colleagues during quarterly team building events.
Unwind and stay active with access to our gym and games room right in the office.
Fuel your productivity with complementary lunches and smoothies.