Wellbeing Works Coordinator - Kingston upon Hull, United Kingdom - Sanctuary

Sanctuary

Verified Company

Kingston upon Hull, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

Hull, Yorkshire and Humberside, GB, HU2 8DT- Department: Customer Services- Operation: Sanctuary Housing- Closing Date: 21/03/2023- Salary: £ £25476 / year- Requisition: 209437Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England.

Our staff help make a real difference to the quality of people's lives.

Wellbeing Works Coordinator

Francis Street, Hull

£24,202 - £25,476 per year

40 hours per week
This job is based within the Customer Service Centre (CSC), Hull.

The CSC focuses on customer service excellence and delivers a range of services for Housing, Income, Lettings, Homeownership and Commercial & Residential covering over 100,000 properties.

This is a pivotal role in our organisation and you will ensure that our customers and their expectations are managed in a professional, efficient manner ensuring they have a positive customer service journey.

The role of Wellbeing Works Coordinator will include:

Provide a specialist service to our most vulnerable customers
Taking ownership coordinating and managing repairs through till completion for vulnerable customers
Undertaking call handling and signposting vulnerable customers to support services
Liaising with internal and external customers to obtain quotes, arranging urgent approval, raising new orders and coordinating multiple repairs
Responding to complaints, identifying any shortfalls in service, and seeking resolutions
Ensuring we maintain efficient administrative systems throughout

Skills and experiences:

GCSE Grade C in English & Maths
NVQ Level 2 in Customer Service or Business Admin
Knowledge of call handling in a customer service department and handling vulnerable customers whilst delivering excellent customer service
Experience of admin duties relating to customer service and handling complaints
Experience of coordinating appointments and work scheduling
The ability to work to deadlines, prioritise tasks and to plan and organize
Excellent communication skills and negotiation skills
The ability to diagnose problems and use initiative to implement solutions
Proficient user of Microsoft packages including Word, Excel, Outlook and Teams

Why work for us?
Sanctuary Housing is one of the UK's leading social landlords, providing around 100,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.

The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

23 days annual leave (rising to a maximum of 28 days) plus public holidays
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme

To view the job profile, please click here

Closing Date:
_ _21 March 2023

'For an insight into what it's like to work for us, take a look at
#LifeatSanctuary
on Twitter'

Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.