Customer Service Administrator - Finedon Road Industrial Estate, United Kingdom - Recruitment Helpdesk

Recruitment Helpdesk

Verified Company

Finedon Road Industrial Estate, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator

39.5 hours per week Monday - Friday

Office based

Wellingborough, Northamptonshire
We are a growing family run business based in Wellingborough. We provide commercial catering equipment facilities support to well-known brands.

We are a friendly and open business led by our family values, we value each team member, encouraging ideas that can drive business success and contribute to a great quality service.

We are seeking a full time
Customer Service Administrator to join our team - someone that can bring positivity, an inquisitive mind and provide solutions to problems.

You will be a key part of the team delivering all elements of our service day to day.

We need someone who will be able to problem solve, multitask, have good attention to detail and an ability to keep focused on delivering a personalised service within agreed timescales.

You will be confident using the telephone and will be able to build natural rapport with clients and engineers.

You should have prior experience in a customer service environment and be willing to learn from the basics up.

Objectives of this Role

Deliver the daytoday administration within our operations team and support the business wide team.
Responsible for all elements of service delivery within our client contracts.
Collaborate with the wider team to deliver our service alongside supporting our contract managers.
Contribute to the commercial success of the business within your role.
Deliver all elements of the role in a personal and professional manner.

Responsibilities

Allocate breakdown calls.
Obtain daily updates on engineer attendance and spare parts.
Proactive call management to progress open jobs through to completion as quickly as possible.
Liaise with couriers and warehouse team to progress deliveries and collections.
Process engineers call reports and follow up actions.
Keep clients up to date on the progress of jobs.
Build good working relations with engineers/supplier.

Parts Sourcing

Source spare parts and provide estimates to clients.

Client Contracts

Organise and manage planned maintenance works.
Be a key point of contact for clients and be able to understand their business needs.
Take part in client call support on an out of hours rota.

Teamwork

Communicate and collaborate within your team to ensure all tasks are delivered according to agreed priority.
Contribute to team meetings, providing solutions & updates.
Support the wider Arolite team with any other tasks as required.

Skills and Qualifications

An ability to learn quickly and retain information
Good attention to detail
Be willing and able to adapt to changing business and client needs
Excellent written and verbal communication skills
Strong timemanagement skills and multitasking ability
Ability to work under pressure and meet deadlines
Previous customer service experience
Proficient in Office 365, with aptitude to learn new software and systems

What you can expect from us

Support, honesty and regular feedback

An interest in your personal and professional development

A varied and interesting role

Modern and spacious working environment with parking

An open and relaxed business culture

Competitive salary

What we need from you

Learning