Customer Support Administrator - Glasgow, United Kingdom - Resource Solutions

Resource Solutions
Resource Solutions
Verified Company
Glasgow, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Business Overview


Our client is one of the biggest insurance companies worldwide, which covers a broad range of products and services designed for individual and business clients.

They work with over 95 million clients across the globe.


Duties & Responsibilities

  • Process referral documentation received from clients accurately and in line with standard and client business processes
  • Process all additional documentation received; accurately and in a timely manner in line with standard business process
  • Prioritise workflow effectively and process all activities quickly & efficiently
  • Deliver a proactive service to clients
  • Act as key client contact for the communication of case progress updating the client regularly as necessary
  • Respond timely and effectively to questions and queries from clients and their employees
  • Provide a professional telephone service, responding in a calm and informative manner
  • Provide regular reports to Clients as and when agreed
  • Support in client meetings when required with Account managers and Team Manager
  • Build robust relationships with key Client contacts
  • Handle customer complaints professionally escalating as appropriate

Skills Required:


  • Demonstrable ability to deliver 'extra mile service'
  • Excellent written & verbal communication skills
  • Firstrate literacy skills
  • Strong telephone/listening skills
  • Proficient in key Microsoft package, specifically word, excel & outlook
  • Demonstrable ability to work under pressure and within stretching deadlines
  • Pragmatic approach to problem solving
  • Team player with the ability to selfstart
  • Flexible and enthusiastic approach to work
  • Empathetic

Job Types:
Full-time, Temporary contract

Contract length: 6 months


Salary:
£12.33 per hour


Schedule:

  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Glasgow, G2 8NH: reliably commute or plan to relocate before starting work (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Work Location:
One location
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