Front of House Staff - Helston, United Kingdom - Housel Bay hotel

Description

Front of House Staff (Restaurant / Bar)
We are currently searching for passionate and hard-working individuals to join our friendly Front of House Team.

There are full-time and part-time positions available, to support the smooth and effective operation of all eating and drinking spaces at Housel Bay.

We have two restaurants and a bar, each offering different experiences for our guests. These include our 'Marconi's Bar', our casual dining restaurant 'The Terrace', and our signature restaurant 'Fallowfields'. 'Fallowfields' currently has two AA Rosette Awards.

You will support our core mission of creating a memorable experience to all of our guests, whilst showcasing the very best seasonal local dishes Cornwall has to offer.

This is a fantastic opportunity to work in an exciting and unique environment, whilst building your experience within the hospitality industry.

We are ideally looking for someone who is flexible, and willing to work across departments within the hotel.


Our Ethos
We are a hotel inspired by our natural surroundings and rich heritage. We value supporting the local community, choosing to partner with local and sustainable businesses across Cornwall.

Whatever the season Housel Bay is designed to charm its guests with its connection to nature and the elements, as well as finding joy from the simplest of things.

Being with people that matter, having moments to connect with nature, sharing good food and making lasting memories.

It is helping our guests find moments of happiness, away from the hustle and bustle of everyday life, that makes us who we are.

Working at Housel Bay Hotel means living and breathing these values.


What you'll do.

• Deliver both consistently high levels of customer experience and a top quality product, behind the bar and in the two restaurants
• Prepare hot and cold beverages, including speciality coffees and cocktails
• Work efficiently to maximise covers
• Ensure bills are correctly closed or charged to rooms
• Escalate issues to your supervisor / management when appropriate
• Assist in other departments where necessary, including covering reception shifts when required

What you offer

• A passion for delivering service excellence with impeccable attention to detail
• Previous experience within a quality restaurant and/or bar
• Knowledge of customer care and complaint handling
• Computer literate ideally familiar with Tevalis software
• Wine and drinks knowledge, including barista and mixologist experience ideally
• Experience working in unique events and private dining functions
• A true people person, with a warm and approachable personality
• Career driven and enthusiastic about developing themselves within the industry
• A 'cando' attitude with an ability to work under pressure in a fastpaced environment, as well as a true team player
• Consistent punctuality and dedication
• A professional and positive attitude
• Excellent command of the English language and verbal communication skills

Why you should choose Housel Bay

The team who work at Housel Bay are our most valuable asset, who are passionate in providing all our guests with cherished experiences.

We are looking for people to join us who share this goal of providing guests with special memories.

If you are looking to develop your skills, expand your professional horizons, and to be part of a passionate and friendly team of people.

We offer excellent career prospects, in a growing organisation.

Or even perhaps if you are looking to take a break from the stress of urban living, and to work surrounded by panoramic views of the Lizard peninsula, Housel Bay could be the perfect environment for you.

We also provide training, holiday pay, special rates for your friends and family to stay, eat and drink at Housel Bay.

Staff accommodation options are available.


Expected Shifts
Full time hours every week to cover a mix of breakfast, lunch, dinner and weekend shifts.

Breakfast shifts, 7.30am - 3pm and dinner shifts either 3pm - close _or _5/6pm -close. These are variable and flexible.


Salary
Starting at £10.75 per hour, to increase to £11 following successful completion of a probation period. Opportunity for further increases with skill development and experience.

At Housel Bay, we ensure that there is consistency and transparency in all Job Roles across the hotel, ultimately to attract and to give opportunity to individuals seeking careers in hospitality.

We have a Pay Band Structure, into which every Job Role is placed, and allows our employees to see a clear line of progression within the company.

We would like to emphasise that Housel Bay is a year round employer.

We close only after the Christmas and New Year festivities, to enable our to staff to have a well deserved break and to give our hotel an opportunity to have any necessary refurbishments.

We have career paths with clear team structures, with training opportunities both internally and exter