Business Administrator - Copthorne, United Kingdom - Care UK Residential Care Services

Care UK Residential Care Services

Verified Company

Copthorne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a full time position

To manage the administrative procedures within the home alongside the Home Manager and to provide reception cover, promoting the unit and company to potential customers, appropriate authorities and colleagues in a pleasant, caring and professional manner.

Key Responsibilities:

Administration

To receive all residents/visitors to the unit in a pleasant efficient manner. Ensuring that the Visitors Book is completed and the appropriate person is notified of their arrival.
To ensure that the reception area creates a positive first class impression, that it is tidy, welcoming and clean with up to date information available.
To answer the telephone promptly and deal with enquiries in a helpful, courteous and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents.
Liaise and build relationships with relatives, residents, professional service providers and other visitors.
Comfort relatives at times of distress ensuring that they receive privacy and empathy.
Undertake the position of appointee for residents without a living next of kin or any other person willing to accept the responsibility.
To perform secretarial/clerical duties as required by the Unit Manager
To ensure all correspondence received is date stamped and receives prompt attention.
To ensure that the Unit's filing system is maintained accurately and promptly.
To ensure that when absent from the workplace key individuals are up to date with the location of files, equipment, contact details of relevant people/agencies in order to provide a seamless service.
To provide administrative and clerical support and other support as may be requested from time to time by the Unit Manager and other Senior Personnel.

Financial

Undertake purchase ledger responsibilities including ordering, reconciliation of delivery notes and payment of invoices.
Undertake sales ledger responsibilities including:

Nursing/Personal Care is in place in a timely manner

Manage petty cash, resident's monies and staff lunch monies.
Deposit/cash monies as required at the designated bank.
Undertake credit control chasing debts and late payments.
Where necessary in accordance with Company Guidelines ensure that private resident's billing accounts are accurate and uptodate.
To provide all information that may be required by the Head Office Finance Department, in particular all information required for the production of monthly accounts.

Maintain training records for both mandatory and regulatory requirements.
Undertake checks on PIN numbers, Visa expiry dates and CRB checks on the required renewal dates.
Order uniforms and badges where they are in use.
Advise employees on HR policy or where to find information.
Understand the benefits associated with working with Care UK and be able to explain them to new members of the team.
Ensure that all new members of the team complete their induction.
Ensure that all end of probation interviews are carried out, paperwork is completed and records update.
To accurately record and update information on personnel record files.

Recruitment

Ensure that all preemployment checks are undertaken and that all prospective employees are fit to work in accordance with CQC regulations and Company policy

Payroll

To effectively manager all people data using the company's business systems.

Skills & Experience:

Administration
Using an HR or payroll system
Recruitment and selection
Experience of working in a nursing and residential care environment in an administrative capacity

Qualifications:

GCSEs (or equivalent) including English and Maths

Located in the picturesque village of Copthorne, Francis Court Care Home is one of the premier residential and dementia care homes in West Sussex.
Here at Francis Court care home we're all about having fun and getting the most out of life.

We understand that it's important to keep busy - it helps residents to stay independent, for one thing - so they love the range of activities and events we plan for them, from arts and crafts to themed meal nights, quizzes and fundraising.

Every family worries about how their loved one will settle in to a care home.

New residents are very welcome to bring their own furniture and possessions to Francis Court so that their rooms feel just like home.

We'll even hang their pictures and photos exactly where they want them.

What's more, we'll find out as much as we can about your loved one (with their, and your, help) so that every aspect of their care - from the food we provide, to the medication they need and the time they want to go to bed - is tailored to them.

We're always keen to hear what residents and their families think about Francis Court. That's why we hold regular meetings to give them the opportunity to ask questions and give feedback.

We're quick to respond too:
when relatives told us they wanted