Operations Representative, Rider Support - London, United Kingdom - Deliveroo

Deliveroo

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're looking for a talented person to join the Rider Services department, a bustling and vibrant team who help riders get out on the road and support them once they're there.

This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.

Reporting into the Rider Support Manager, you're a key part of the team that ensures all rider queries are answered in a timely manner and they are paid accurately and on time.

Please note, this is a

fixed-term contract, providing maternity leave cover until 03/01/24.

What you'll do:

Work to targets, maintaining a high and consistent level of productivity and quality
Proactively escalate issues with proposed solutions and share feedback with your manager
Be willing to help out on a range of admin tasks
Identify trends of fraudulent behaviour
Support colleagues in 1st line support with escalated queries

What we're looking for:

You are fluent in spoken and written English and Cantonese or Italian
You have excellent communication skills, able to disseminate ideas in a clear, concise manner to our riders and relevant stakeholders
You are target driven and able to work independently
You are inquisitive and curious, able to understand how many component parts of a business fit together
You are happy working in a fastpaced environment and can easily adapt to change
You are driven to ensure that the department is providing riders with world class support
You are able to work weekends and bank holidays if required

Desirable:

You have a university degree or equivalent experience
You have experience in Operations or in Customer services environment
Zendesk experience
G-Sheets experience

Why Deliveroo?:

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.

We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there.

We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity:

At Deliveroo we know that people are the heart of the business and we prioritise their welfare.

We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.

That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.

All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.