Customer Experience Design Lead - Edinburgh, United Kingdom - Pontoon

Pontoon

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Customer Experience Design (CXD) Lead

Edinburgh

12 Months Contract

Inside IR35

£TBD Awaiting Approval

About the role

The services we design are integral to our customers' lives, and this role focuses on their entire experience at every stage, across all touchpoints. You'll see designs through every stage of the process, from concept through to production.
It's an amazing opportunity to shape the way we engage and build relationships with our customers, support their needs and get them the right products.
You'll lead a team of Designers across one of our Platform Teams within Insurance Protection and Investments. We're looking for someone who can inspire and lead designers and researchers to be creative and ensure customer is at the heart. To succeed inthis role, we're looking for someone who thinks critically and builds strong relationships.
You and your team will shape and deliver customer experiences working with data analysts, behavioural scientists and other specialist roles. You will be responsible for strategy formation, concept development, and design delivery, partnering with productowners, business analysts, engineers and senior leaders to see ideas through to implementation.

You'll make a difference when you:

Take responsibility for shaping and implementing the design strategy and customer experience across the one of our Insurance Platforms.
Work with research teams across the organisation to better understand the needs of businesses from the smallest business to the largest financial institutions.
Understand design goals and challenges in the context of our business and engineering priorities and drive a holistic approach.
Ensure customer value is central to decisionmaking from shaping of the proposition to embedding measurement into journey design.
Collaborate with Designers across other areas to ensure design and delivery of a joinedup experience.
Develop strong relationships with senior leaders to enable strategic influence of future customer experience design.
Mentor and coach Designers within the platform and build a strong culture of collaboration.

What we like: