Customer Service Agent - Nottingham, United Kingdom - Elizabeth Michael Associates
Description
| CUSTOMER SERVICE AGENT - TEMPORARY |
|
WORKING HOURS:
9:00AM - 5:00PM / EVERYOTHER SATURDAY |
| NG15, NOTTINGHAM |
| £10.90 PER HOUR |
| STARTING ASAP UNTIL END OF MARCH - THIS MAY GET EXTENDED |
Job Description:
- Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
- Input orders ensuring all information is accurate
- Make outbound calls as per the relevant call schedule
- Offer alternatives when products are out of stock or products are discontinued
- Stay up to date with and actively promote products/special offers current promotions
- Drive efficiency and encourage customers to use our website and support them through the journey
- Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.
- Customer service experience by phone
- Be able to work on own initiative to deliver business objectives
- Proficient in Microsoft office suite essential
- Previous admin experience
Job Type:
Temporary contract
Salary:
£10.90 per hour
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Nottingham, NG15 (required)
Ability to Relocate:
- Nottingham, NG15: Relocate before starting work (required)
Work Location:
In person
Reference ID:
NR795
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