Team Leader - Newcastle upon Tyne, United Kingdom - NECSWS

NECSWS
NECSWS
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description

NEC Software Solutions is headquartered in the UK and operates around the world. We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes. We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC.

Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook.

We've been part of global tech company NEC Corporation since January 2018. Find out more about our business on the Corporate Responsibility and Performance pages.

NEC is a UK leader in connected healthcare software and services.

Our solutions are widely used across every major UK healthcare setting, from primary and community care to high street pharmacies, secondary care and specialist services.

We deliver health screening programmes across the UK and the Republic of Ireland.

NEC Care, part of the NEC Health division, delivers the national diabetic eye screening programme.

Our mission, vision and values are to provide people-centric services that aim to improve the health and wellbeing of those we serve by working to achieve excellence in service delivery.


North of Tyne & Gateshead Diabetic Eye Screening Programme (NOTG DESP) provides retinal screening clinics and image grading to people with diabetes.

We are commissioned by NHS England & NHS Improvement to provide retinal screening on behalf of the NHS and our service is compliant with the National Service Framework (NSF) and National Screening Committee (NSC) guidance, standards and objectives.


Job Description:


The Team Leader will be responsible for the day to day clinical activities of the screening programme, ensuring robust failsafe processes, screening and grading capacity, management of service staff and oversight of the workforce training, accreditation and competency.

Strategic and operational management of the NOTG Diabetic Eye Screening Programme. This will involve working with and across a wide range of stakeholder organisations.

The post holder will ensure the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy.


Main accountabilities

  • To ensure that patients records are actioned and maintained appropriately and that confidentiality is maintained at all times and in accordance with appropriate legislation including during RDS, DS and SLB clinics.
  • Capacity planning, venue booking and rota management to ensure patient screening episodes and grading results are within NSC timescales.
  • Health and Safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation.
  • Assess and monitor the performance of staff ensuring the quality of service is of a high standard, ensuring effective communication on a regular basis. Encourage and participate in training and educational programmes to enhance staff performance.
  • To provide oversight of failsafe mechanisms and support with the safe management of patient care pathways.
  • To be accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NPS Care policy in relation to absence including sickness, annual leave and special leave.
  • Responsible for recruitment selection, induction, appraisal, review and continued professional development of staff.
  • To have a flexible approach to the changing needs of the local service and the company as a whole.

Job dimensions

  • The Team Leader has a responsibility for ensuring the day to day running of clinical aspects of the screening programme, and the day to day management of screening/grading staff within the programme.
  • The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels.
  • The Team Leader will support the Programme Manager for the achievement of service objectives, KPIs and the training and competency of the workforce.

Qualifications:


Qualifications

Knowledge, skills and experience

  • Successful completion of DES City & Guilds or Health Screener Diploma qualification.
  • Evidence of continued professional development (CPD)
  • Management experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services
  • Initiative and the ability to prioritise tasks and to use problemsolving skills on a daily basis largely unsupervised sometimes under pressure.
  • Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels, and with diabetic patients in a calm, sensitive and reassuring way. As well as the ability to work successfully across professional organisations and with
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