Customer Relationship Manager - Fareham, United Kingdom - Halo Recruitment Ltd

Halo Recruitment Ltd

Verified Company

Fareham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description Customer Relationship Manager

£30,000 pa - negotiable

Halo Recruitment are working with a fantastic client based in the Fareham area who are seeking an experienced Relationship Manager to join their team.

The main purpose of the role is to ensure complete customer satisfaction by continuous improvement andresolving issues

The role - You will ultimately be the bridge between the company and the customer - you will ensure complete satisfaction by providing fantatsic customer service aswell as being the point of contact for external clients.

To have overall responsibility for managing and monitoring Customer Service, ensuring appropriate actions are taken, following an escalation process, and reporting accurately on progress, trends and improvement recommendations, both to external suppliersand internal management
Responsible for the monitoring, logging, progress, and resolution of 'Customer' / 'Supplier' complaints within our contractual obligations, whilst ensuring we adhere to Conduct and Customer
Work with key stakeholders and Customers both internal and external
To monitor and evaluate the data held within thedatabase, ensuring trends are highlighted to the appropriate internal Manager and to escalate issues to senior management within agreed timescales
To produce weekly, monthly statistics
All other operational duties as required

Salary:
£30,000.00-£32,000.00 per year