Customer Service Executive - Winterbourne, United Kingdom - Amcor

Amcor
Amcor
Verified Company
Winterbourne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Executive:

A full-time vacancy has arisen for the role of Customer Service Executive on a permanent contract. The role will involve being fully responsible for the efficient and effective administration of selected existing and potential accounts.

A few of the main responsibilities of this role include:

Customer Service Excellence

  • Putting the customer at the centre;
  • Have a strong desire of Excellence;
  • Providing the highest levels of service from the business and organisations;
  • Being proactive and being a decision maker.

Order administration:


  • Enter all orders into SAP within 24H;
  • Acknowledge all orders to the customers within 48H;
  • Keep the pricing log up to date;
  • Materials and special instruction documents are to be kept up to date and should be checked prior to entering orders;
  • Make sure the stock sheets (excel documents) have thorough instructions for any account that follows especial or unusual procedures;
  • Keep the stock sheet up to date at all times;
  • Ensure digital and physical filing is kept uptodate to ensure documents are easily found.

Complaint system

  • All claims are to be entered into the system within 24H and the notification letter to be sent to the customer within 24H;
  • An investigation response is to be sent to the customer within 4 weeks of the date the Impact was initiated;
  • Chase the relevant teams to ensure each impact response is sent on a timely manner.

Account Management

  • Campaign Calendars to be issued to the relevant customers on a regular basis;
  • Customers are to be updated on current lead times and order delays;
  • Finished goods will be reviewed by the CSE on a monthly basis and an action plan must be put in place for all Finished Goods over 90 days old;
  • Identify any potential cost savings.

Experience and Competencies:


  • Experience of working in Customer Service;
  • Ability to communicate at all levels;
  • Flexibility towards change;
  • Excellent attention to detail, planning and organisational skills;
  • Time Management and the ability to work under pressure.
  • Good knowledge and level of Excel and SAP;
  • French language desirable
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