Customer Liaison Officer - East London, United Kingdom - Page-Hired

Page-Hired
Page-Hired
Verified Company
East London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Liaison Officer

London / Hybrid Home Working

£26,000 to £28,000 + Benefits


Support Direct Maintenance and the Customer Relations Team in achieving customer satisfaction through liaison with customers and internal teams to ensure Reactive work is carried out with mínimal impact.


The Leading Housing Association is a regulated charitable housing association and one of the UK's most successful independent social businesses.

It houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.


Key responsibilities:


  • Acting as the 'voice and face' of the Housing Association. Contribute towards team objectives and key performance indicators. Considering the personal needs of the customer. Maintain the D365/CRM system, ensuring that all information is logged correctly and that response targets are met. Raise any followon works using the Direct Maintenance scheduling system
  • Delivering excellent customer service
  • Working with Direct Maintenance, Property Services, Caretaking Service and others as required. Perform estate inspections and work with partners for internal and external functions so repairs and improvements are organised and carried out to the customer's satisfaction. Regularly reviewing and progressing all live complaints, status updates and complaint closures.
  • Authorised spend up to agreed levels whilst maximising cost efficiencies and considering financial strength
  • Comply with complaints process, H&S, regulatory and governance rules for areas under the job holder's control
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