Income Officer - Falmouth, United Kingdom - Sanctuary

Sanctuary

Verified Company

Falmouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

Cornwall, South West, GB, TR11 2EA- Department: Housing Services- Operation: Sanctuary Housing- Closing Date: 28/11/2023- Salary: £31,002 - £32,633 / year- Requisition: 214314Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England.

Our staff help make a real difference to the quality of people's lives.

Income Officer - Local Operations

Falmouth base - Covering Cornwall

Remote working as an Income officer, visiting tenants and working from home, as and when needed. Occasional attendance at a local office when required. Court coverage essential.

£31,002 - £32,63- per year

37.5 hours per week - Monday to Friday
We have an excellent opportunity for an Income Officer - Local Operations to join our Housing Income Team.

In this exciting role, you will be responsible for providing a high-quality income and debt recovery service to a designated area.

Managing a caseload, you will utilise your customer service skills to contact customers in arrears to maximise income through negotiation and tenancy enforcement.

You will have the opportunity to make a real difference to income collection services and a chance to work and develop your career in an organisation that wishes to remain a market leader in the provision of high-quality housing services.

The role of Income Officer - Local Operations will include:

Ensuring accounts in arrears are managed effectively, resolving queries and escalations as appropriate
Engaging with customers to ensure barriers for rent payments are addressed through the provision of highquality advice and support
Developing, building and maintaining relationships with key stakeholders, residents, staff including housing and letting teams and a range of external organisations and agencies
Producing statistical information against key performance indicators, allowing for accurate recording and performance monitoring
Meeting all legislative and regulatory requirements for income management activities (including court attendance and evictions), referring to policies and procedures where necessary

Skills and experiences:

Proven experience within a housing management, debt collection and income related environment
Excellent interpersonal and customer service skills, allowing you to negotiate and present effectively
Proven knowledge of relevant regulations, legislation and good practice is essential
Intermediate working knowledge of Microsoft Office packages (Excel, Word & PowerPoint) and IT literate is essential
A working knowledge of debt collections or benefit systems is desirable
Proven experience of working within a target/result driven environment
A strong ability to prioritise workload and meet deadlines using effective organisational skills
Travel is a requirement of the role, therefore a full valid driving license is essential

Why work for us?
Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.

The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays
A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme

To view the job profile, please click here

Closing Date:
_ _28 November 2023

'For an insight into what it's like to work for us, take a look at
#LifeatSanctuary
on Twitter'

Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.