Relief Receptionist - London, United Kingdom - Jewish Care

Jewish Care
Jewish Care
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking for an engaging Receptionist to join our team.


Our receptionist provides a first-class customer service to all visitors, to maintain high levels of visitor/employee/resident satisfaction in equal measure and to ensure the day-to-day concierge services including fault reporting and deliveries are managed in a timely manner.


What you will be doing:


  • Answering all telephone enquiries in a professional, helpful, and timely manner to agreed standards.
  • Ensuring all visitors to the Unit are given appropriate information in a courteous and timely fashion to agreed standards.
  • Monitoring the CCTV operations on the site to ensure security is maintained.
  • Ensuring the reception area is welcoming, tidy and always contains appropriate visitor information to agreed standards.
  • Inputting data onto the Unit's computer system to set timescales and accuracy.
  • Supporting the Manager and Administrator in undertaking specific administrative and clerical tasks as and when required.
  • Ensuring effective communication is maintained with colleagues, residents, resident's relatives, and volunteers to maintain excellent customer service.
  • Setting up hospital appointments for residents and booking transport.
  • Booking taxis.
  • Dealing with resident admissions/discharges/hospital admissions/hospital discharges.
  • Updating spreadsheets or databases.
  • Updating folders/files—residents' and contractors'—health and safety and fire folders.
  • Dealing with a resident's personal expenses.
  • Photocopying, scanning, laminating, and record keeping.
  • Updating notice boards.
  • Ordering stationery.
  • Liaising with suppliers.
  • Maintaining office equipment.
  • Maintaining staff and visitor signin/out sheets.
  • Liaising with the hairdressers and chiropodists.
  • Entering Petty Cash Transactions.
  • Organizing the newspapers for residents.
  • Update Dynamics system.
  • Dealing with staff escort fee (one to one).
  • Dealing with staff ID badges.
  • Setting up meetings/events.
  • Any other ad hoc duties.

What you will need:

GCSE passes in English & Maths or equivalent.
Experiences inside a busy and demanding environment and worked within a varied team.
Experience of working in a people environment
Excellent IT Skills with literacy in Outlook, Word, and Excel
Ability to maintain confidentiality always and work within the parameters of data protection
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