Seasonal Customer Experience Advisor - Melmerby, United Kingdom - Hemingways

Hemingways
Hemingways
Verified Company
Melmerby, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Seasonal Customer Experience Advisor
**Pay
- **£10.42 an hour.

**Hours
-
37.5 hours a week, extending to 47.5 hours a week closer to Christmas.
**Location
- **Melmerby, Barker Business Park.

**Contract type
-
Seasonal, start as soon as possible. Ends January 2024**
Who are we?


Hemingways is home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black's and your first destination for both UK and international business gifts.

Hemingways is a specialist e-commerce, sales and distribution company representing a wide range of major UK and international brands, promoting, and selling their products to consumers and corporate markets.

The company employs over 170 people, and over 300 during peak trading. Hemingways is recognised as one of the fastest growing private companies in the North with turnover exceeding £200m.


The role-
**FULL TIME ONLY- Hours are Monday to Friday, 9am to 5pm
- then from November, the hours will extend 8am to 6pm.**
Main duties-

  • Understanding the full range of products (Gift Cards and Confectionery) and services to respond to customer enquiries, provide information and support promotional campaigns.
  • Provide an excellent level of customer support.
  • Effectively utilise the inhouse automated information systems.
  • To build relationships to win support for the benefit of the business.
  • Work successfully with others valuing and utilising the different skills of colleagues across the organisation.
  • Communicating clearly and concisely, promoting freeflowing communication.
  • Identify and escalate priority issues.
  • Work efficiently during peakperiods whilst maintaining exceptional standards of customer service.

Other duties-

  • Provide cover in the event of staff shortages in other areas of the company.
  • Assist with the training of new and temporary employees.
  • Carry out other reasonable duties as required by the employer.
  • Responsible for health and safety in your area of work.

Qualifications and essential attributes-

  • 4 GCSE's including Maths and English.
  • Excellent computer skills including Microsoft office package.
  • Strong organisational and inter
- personal skills.

  • Excellent telephone manner.
  • Ability to work independently and as part of a team.
  • Keen and willing to learn.
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