Business Customer Support Specialist - Sheffield, United Kingdom - Perkbox

Perkbox

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Be a champion of our customers' voices
:

Does this sound like you?
You're
highly empathetic to customers and are motivated to give them the best possible experience with you. You're also passionate about
championing their voice across the business. You're a
natural problem solver and consider both impacts and outcomes to find the best solution to the issue.

You find it
easy to develop relationships and build connections with other teams and utilise these networks to share patterns in recurring customer issues.

To be successful you'll have:

Experience in a customerfacing B2B role (Sales or Account Management)
Experience working with customers to achieve a goal
An analytical mindset, with evidence of using data to provide reports and insight to customers
Experience working in a targetoriented environment and the ambition to achieve your goals
Confidence in presenting to a variety of key stakeholders
Previous experience influencing customer decisions
Strong communication skills (both written and verbal) plus the ability to effectively prioritise and manage your time
Organisational and administrative skills
A consultative approach when speaking to customers
The ability to be comfortable with and adaptable to change
Technical proficiency in Excel and Google Sheets
The ability to adopt new tools, systems and processes quickly and efficiently

What you'll be doing (in a nutshell

As a Business Customer Support Specialist, you will be responsible for providing exceptional day-to-day reactive support to our B2B customers across their entire journey with us.

You'll provide support to all customers across all portfolios and segments.

You'll ensure that they receive the best value from our products by driving engagement with the product and you'll champion the customer's voice within Perkbox.

You will be the first line of support for customers who may be HR professionals, Directors & senior decision makers, so being comfortable with providing an excellent B2B customer experience is essential.

Day to day you can expect to:

Bring customers on our journey through the delivery of successful reactive and proactive engagement where appropriate.
Influence customers by providing guidance, support and reporting, using your Perkbox knowledge to demonstrate the ROI.
Manage customer issues and queries in a timely and professional manner.
Collaborate as a team to ensure all duties and planned activities are delivered
Be a reliable point of contact and brand ambassador for Perkbox and its products in order to provide user and administrative support

Some of the ways we look after our teams:

Unlimited Holiday, with a minimum of 25 days
Flexible hybrid working (2 days onsite)
All the benefits on the Perkbox platform
Free online GP
Gym discounts

- £300 learning budget each year for anything work-related

A home office budget
Enhanced pension scheme
Enhanced sick & parental leave
Free counselling sessions (under EAP)

You can also see the full list of benefits on our careers page

Why Perkbox?:

We are a global rewards and benefits platform whose mission is to enable organisations to align their people with their purpose.

We're an ambitious, fast-paced scale-up where things change all the time. The success of our mission depends on your high expectations, your autonomy and your proactivity. We don't have a rule book and that's why we always strive to work better together.

We're up for a challenge to solve problems that are bigger than us, and we promise you one thing for sure - you will never stop growing here.

Perkbox works with companies to care for, connect with and celebrate teams by enhancing their experiences in and outside of work.

We have established ourselves as a leader in the UK market by providing an intuitive platform that has a tangible impact on the culture, happiness and well-being of employees across the country