Helpdesk Manager - Chester, United Kingdom - Detail2Recruitment

Detail2Recruitment
Detail2Recruitment
Verified Company
Chester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Helpdesk Manager - Facilities Management - Chester - Up to £37,000
About the company

We are working with a growing organisation who are looking for a Helpdesk Manager for their head office near Chester to run their expanding commercial property helpdesk team.

You will manage a team of Helpdesk Co-ordinators and Team Leaders, undertake trainingand produce reports for the organisations board and clients.

Helpdesk Manager - The Rewards

  • Salary up to £37,000 dependant on experience in a similar role.
Helpdesk Manager - Requirements and Responsibilities

  • To monitor the helpdesk and proactively manage KPI's on the CAFM system
  • To manage computerised PPM and work records
  • To ensure PPM work orders are produced in a timely manner and all jobs closed to SLA's
  • To respond to client problems and resolve all issues
  • To manage and produce reports, survey data and general management reports
  • Train up new staff, PDP's and day to day team management.
  • To monitor outstanding work orders and produce backlog reports
  • To assist in invoice or KPI disputes
  • Motivate and manage other staff and manage their training requirements

Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM Property or Building services or similar other planned maintenance engineering environment previously.

This role would suit a Helpdesk Manager, Senior Help desk Coordinator, Contact Centre Manager, Service Manager, Engineering Planner, Service Scheduler, or Facilities Manager.

About Us
More jobs from Detail2Recruitment
See all jobs of Detail2Recruitment