Service Now Developer - North East, United Kingdom - Mott MacDonald

Mott MacDonald

Verified Company

North East, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a ServiceNow developer to join our passionate, diverse and talented team of software developers.

Lead on the development of assigned key deliverables and modules
Design and develop workflows and forms
Take ownership of the ITSM toolset developments to manage the platform and coordinate future development and implementations
Develop strategies and assist with design, software testing and be proactive to prevent future problems
The development and configuration of a variety of areas including, but not limited to incident, problem, change, service catalog, knowledge, release / SDLC, asset management, configuration management (CMDB), project, time cards, CMS, and reporting
Project Involvement manages technical work packages
Coordination of support engineers to make sure performance, efficiency and customer service is to the highest level
Escalation point for product related incidents and requests
Assess opportunities for improvement of current toolset
Monitor inflow of tooling incidents, change requests and enhancements in the product backlog
Collaborate with team members to define, analyse, understand and document technical requirements
Automate business processes through orchestration flow designer and configuration management
Drive ongoing improvements to the toolset to support greater efficiencies and enhanced customer service
Provide assistance in report configuration and identify and log automation opportunities
Responsibility for the maintenance of the tooling and data contained within alongside the creation of bespoke management information on request
Embed and enforce the culture of continual improvement across the global support tooling space, ensuring close collaboration is maintained with Global process owners
Responsible for identifying weak spots in existing global operational processes and supplying remediation either via project delivery or direct intervention
Responsible for integration and connections between ServiceNow and other systems
Excellent written and verbal communication skills
Excellent analytical skills
Excellent project management and timemanagement skills
Strong problemsolving skills
Ability to present technical information in a way that nontechnical management and staff will understand
Focus on quality and attention to detail
Knowledge of database security procedures and protocols
Ability to work effectively on tight deadlines when necessary
Excellent teamwork and team building skills
Working knowledge in ServiceNow as well as at least two (2) of the following areas:

Java/J2EE

C#/C++/C

VB/.NET

Python

SQL
JavaScript/AJAX

Educational requirement

Bachelor's Degree in Computer Science, IT, Engineering, or related field; or
Sufficient years of knowledge of computer programming languages and some relevant work experience.

Desired training and certifications

ITIL certification
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist
Microsoft Technology Associate (MTA)
Software Development Fundamentals
Microsoft Certified Solutions Developer or Other Application/Software Development Certifications (C+, C#,.NET, Java, etc)

Job Profile

About the business unit
Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively.

The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

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How to apply
Mott MacDonald is Work180 accredited - which means we actively support and encourage women to join our work force

Other Information

Equality, diversity and inclusion

We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all.

We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

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Agile working

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments.

We embrace agility, flexibility and trust.
More about Mott MacDonald
We're a global engineering, management and development consultancy.

Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients' businesses, our communities and employee opportunities.
A fundamental part of this is respecting each person's differences and striving to meet their needs.
Our values: progress, respect, integrity, drive, excellence

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