IT Infrastructure Technician - Colchester Business Park, United Kingdom - Care UK Residential

Care UK Residential

Verified Company

Colchester Business Park, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title:
IT Infrastructure Technician

Responsible to:
IT Infrastructure Manager

Accountable to:
Head of IT

Hours: 37.5 full time

Job Summary

The post holder will be required to visit Care UK sites in the UK and attend meetings at our support office in Colchester.

Key Responsibilities

Maintain existing Care UK Network & Server Infrastructure
Administration of Exchange Online
Administration of a large Active Directory users)
Administration and Management of VMWare / Vsphere (v6.5 and over)
Administration and Management of V-Sphere
Administer File and Directory permissions for business divisions.
Administer and develop Kaspersky Anti-Virus solution, react, and resolve all issues detected which could be a risk to the integrity of the Care UK environment.
Assist with the development of new base images in keeping with the requirements of Care UK users.
Help develop & test software deployment package to ensure new versions of software can be deployed to the Care UK estate in a timely fashion.
Maintain and monitor data backups via Backup Exec and Veeam of all information and recover data when required.

Support:

Act as a point of escalation for other members of the IT department
Mentor and develop the knowledge of other IT members whenever possible.
Create and manage support documentation for all aspect of third line support including hardware and software knowledge documents.
Actively manage and monitor the infrastructure call queue and ensure all calls are completed within SLA.
Always offer a proactive approach to IT and take a lead role in driving forward the success of the Care UK IT Team
Demonstrate a flexible approach to work and be prepared to work outside of normal hours when and if required.
Actively partake in project work and tasks as and when required.
To maintain a thorough understanding of our service offerings, technical preferences, and technical direction.
To obtain the expert knowledge to identify opportunities for change and the ability to convey the need for change
To recognise areas for internal improvement and develop plans for implementation
To build expert knowledge in our industry.
Highly selfmotivated with ability to work in high paced environment with tight deadlines
Strong interpersonal skills good client facing skills as well as excellent oral and written communication skills

Management

To manage daytoday client interaction.
Continually seeks and capitalises upon opportunities to increase customer satisfaction.
Recognise areas for internal improvement and develop plans for implementation.
To tactfully communicate sensitive information to all stakeholders.

Communication

To effectively communicate relevant Department information to superiors and peers in other divisions.
To communicate effectively with stakeholders to identify needs and evaluate alternative business solutions.

Skills and Qualifications

Essential:

2 years plus experience of Windows Server O/S all versions build and administration
2 years plus experience of Active Directory Administration
2 years plus experience of Network configuration, TCPIP, DNS, DHCP, WINS.
2 years' experience of Exchange Online Administration
2 years' experience of VM environments
Experience of deploying & administering Anti-Virus suites
ITIL awareness
Windows 10 desktop support and configuration
Windows 11 desktop support and configuration
Experience of supporting Microsoft Office 365 products

Desirable: