IT Service Desk Apprentice - London, United Kingdom - Action West London

Action West London
Action West London
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Join our team as an IT Service Desk Apprentice and embark on a Level 3 Information Communication Technician Apprenticeship, a comprehensive work-based qualification that combines practical training and academic study.

As an IT Service Desk Apprentice, your responsibilities will include:

  • Being the first point of contact for internal customers seeking technical assistance via phone and other available methods.
  • Conducting remote troubleshooting using diagnostic techniques and relevant questions.
  • Documenting troubleshooting steps and resolution notes in detail using ServiceNow.
  • Escalating unresolved incidents to the Tier 2 support team, providing comprehensive notes on troubleshooting steps taken.
  • Determining the best solution based on userprovided issue details and guiding users through the problemsolving process.
  • Providing onsite deskside support as required.
  • Providing timely followups and updates to end users regarding the status of ongoing tickets and support efforts.
  • Installing and maintaining computer hardware and peripherals.
  • Imaging and configuring computer equipment for internal customers.
  • Creating and reviewing knowledge base articles to support the IT Service Desk team and end users.
  • Assisting with project work as needed.
  • Fulfilling other assigned duties.

What to expect when you join our firm:

  • Hybrid working arrangements and reasonable accommodations.
  • Generous holiday policies.
  • Excellent health and wellbeing benefits, including corporate membership to ClassPass.
  • Paid volunteer time to engage with the community.
  • Support for professional development courses, tuition reimbursement, and more.
  • Inclusive approach to Diversity, Equity, and Inclusion.
  • Maternity/paternity leave benefits and family services.
  • Complimentary subscription to Headspace, the mindfulness app.
  • Employee events, networking opportunities, and social activities.
  • Lunch allowance for use within our subsidized onsite canteen.

Required Skills:


  • Problemsolving approach.
  • Patience.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with the ability to prioritize and plan workload.
  • Teamwork.
  • Basic knowledge of Ethernet networks and Wi-Fi topology.
  • Ability to identify, diagnose, and resolve IT incidents and requests.

Preferred Skills:

  • Experience working with ServiceNow.
  • Knowledge of ITIL methodologies.
  • Experience configuring mobile devices (iOS and Android).
  • Understanding of Microsoft SCCM.

Potential for Growth:

  • Mentorship opportunities.
  • Leadership development programs.
  • Regular training sessions.
  • Career development services.
  • Continuing education courses.


Join our team as an IT Service Desk Apprentice and embark on a rewarding career path with ample opportunities for growth and professional development.


Job Types:
Full-time, Apprenticeship


Salary:
From £25,000.00 per year


Benefits:


  • Work from home

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • London, HA0: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you in Wembley or the London Borough of Brent?

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
Hybrid remote in London, HA0


Reference ID:
AWL/Tech-2023
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