Customer Experience - London, United Kingdom - Chiswick Honda

Chiswick Honda

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Experience - Bookings

Are you looking for a new role where no two days are the same?

Do you have a keen interest in the automotive industry?

Yes, then look no further than Chiswick Honda as they have an ideal role for you

Norton Way Group has been in business since 1989 with one site and a handful of employees. We are a very different Norton Way Group today

Look at us now A multi-franchise business, with 7 sites across London, Hertfordshire and Bedfordshire, with over 400 staff, and future growth already in the planning.

Chiswick Honda opened in 2001 on the original Honda UK head office site. Chiswick Honda is now the innovative Honda brand centre, based in West London.

As a company we focus on individuals, embrace their ideas and the variety that brings. We like to think of what you can do, not what you have done

Main points of the role:

Market and actively sell group products, to ensure that targeted Sales and profits are achieved
Ensure that the telesales process operates efficiently
Update and maintain the group's CRM, in accordance with set procedures.
Contact all customers due for warranty recalls on the manufacturer databases
Maintain accurate customer records and adhere to the Data Protection Act when handling this data
Provide timely communication to customers on their credit status
Ensure any customer complaints/disputes are handled professionally and swiftly
Action Lex/1Link booking requests to the agreed procedures and time scales.
Promote sales of accessories and service packages and upsell these products wherever possible, to meet agreed targets.
Guarantee all relevant technical, product, legal and promotional information is obtained and understood

What we need from you: