Tutor Team Coordinator - Prudhoe, United Kingdom - National Learning Group

National Learning Group
National Learning Group
Verified Company
Prudhoe, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Introduction:


The National Learning Group are a fast-growing Maths and English tuition business, specialising in online, one-to-one Maths and English support from Reception to GCSE level.

We have a team of qualified, specialist tutors looking after students all over the UK, and are now looking to expand the team by welcoming a new Tutor Team Coordinator to the business as part of our exciting growth plan.


The Role:


You will coordinate, motivate, and develop a team of qualified tutors to continuously improve and increase their capability to deliver against their commitment to support and educate our students.


You will

  • Ensure customer service standards are understood and observed by all Tutors (e.g. through observations and coaching) so that all students are provided with the same high standard of service that they have come to expect from us.
  • Ensure Tutors maintain records and complete admin to ensure the customer journey is documented in accordance with our quality standards, and receive reports on time and in an accurate manner.
  • Ensure appropriate digital technologies and software are being utilised by the team, and give support where needed.
  • Watch back, and give feedback on tutor lessons, ensuring that internal standards are met.
  • Assist with the interview process of potential new tutors.
  • Allocate new students to the correct tutors, and manage the customer journey for new starters.
  • Carry out any other ad hoc duties in line with student support requirements.

Person Specification

About you
You will be motivated, organised, adaptable and able to work with integrity and respect for others.


Experience, Knowledge and Qualifications

  • Knowledge and experience of teaching, and the learning process.
  • Experience of online educational software.
  • Experience of leading and developing a team.
  • Knowledge of the national education labour market and employment legislation
  • Ability to build rapport, engage and coach individuals to be the best they can be.
  • Teaching qualification and valid DBS is an advantage.

Key Competencies

  • Integrity
  • Problem solving
  • Leadership
  • Motivation
  • Coaching & developing

What's in it for you
-
A rewarding career that makes a genuine difference to people's lives
:


  • Hours and days of Work: 37.5 hours per week
  • Monday to Friday.
  • Initial Induction and training programme.
  • Pension Scheme
  • Progression
  • Working as part of an exciting, fast growing, friendly and motivated team


You will be based out of our office in Prudhoe, Northumberland, situated just off the A69- a five-minute walk from Prudhoe train station.


Training and ongoing support will be given, and you will be a key part of an exciting, fast growing business which is in huge demand at the moment.


Job Types:

Full-time, Permanent


Salary:

From £22,500.00 per year


Benefits:


  • Casual dress
  • Company pension
  • Onsite parking

Schedule:

  • 8 hour shift

COVID-19 considerations:
All covid safety precautions and social distancing are in place in the office.


Education:


  • GCSE or equivalent (preferred)

Experience:


  • Teaching: 2 years (preferred)
  • Management: 1 year (preferred)

Work Location:
In person


Reference ID:
PNLG230323
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