Customer Service Executive - Watton, United Kingdom - Serco Plc

Serco Plc

Verified Company

Watton, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Permanent:
Fulltime

Location:
Watton

Working Hours:
Monday - Friday 8am-6pm, flexible working during operational hours

Salary:
£25,000

Here within Serco's Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk.

We have a vacancy within our customer service team, we are a dedicated and friendly team providing the very best levels of customer service.

Your main responsibilities:

Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
Taking payments
Raising worksheets

What you'll need

Prior experience within a customer service and office environment
You will confidently follow established procedures and processes, working well independently as well as a team player

Skills Required
Strong communication skills
Attention to detail
Great active listening skills
A patient and empathetic attitude
Strong time management and organisational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Computer literacy
Maintain good customer relations.
Meet personal targets and work towards team targets

What we offer
Up to 22 days annual leave including bank holidays
Up to 6% contributory pension scheme
Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
Interesting, varied, and enjoyable work
A company that recognises your contribution
About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

Please contact our recruitment team directly on to discuss.