Reservation, Ticketing - London, United Kingdom - ABL Recruitment

ABL Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Title:
Reservation, Ticketing & Sales Support Agent

Languages:
English / Mandarin

Location: 100% office based - office is based in Central London

Salary:
Up to £27,000

Industry:
Travel

The company

To introduce and connect tourism and aviation products to local markets and provide people with a deeper understanding of foreign cultures, destinations and ways on how to get there.

In addition, this commitment helps to bring people to the world by creatingbrand awareness and arising the wish to travel to foreign spots, to take advantage of the best airline services and help clients generate more travel volume.

The Role
To provide reservation sales, ticketing and reporting services for the airline client represented by the Company.

Key Responsibilities

Taking reservations calls from both direct passengers and trade partners
Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD's (auto & manual farebuild)
Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
Daily & monthly airline sales reports and reconciliation
Providing excellent customer service both on the telephone and facetoface
Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and facetoface
Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols
Liaising with Airlines' local management and head office

Requirements: