Contact Centre Representative - Banbury, United Kingdom - Contact Web Ltd

Contact Web Ltd

Verified Company

Banbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Please note this role is hybrid from our Banbury Site, you must be able to travel for 2-3 days a week to work from the office.

At Contact Web, we are a leading contact center outsourcing business dedicated to providing exceptional customer service, driving sales, and efficiently managing arrears for our esteemed clients.

With an unwavering commitment to excellence, we specialise in managing contact center operations across various channels, ensuring our clients' customers receive the highest level of service and support.

What sets us apart is our genuine passion for creating a positive staff experience and fostering a thriving work environment filled with abundant growth opportunities.

We believe that when our employees are happy and fulfilled, they are empowered to deliver outstanding results for our clients.

As an organization, we embrace flexibility and understand the changing landscape of work.

We offer both remote and hybrid working options, allowing our talented team members to work from the comfort of their own homes or from our well-equipped office spaces.

We recognize the value of work-life balance and the benefits of a diverse workforce, and our remote and hybrid working arrangements reflect our commitment to supporting our employees' well-being.

By joining our team, you will become a part of a vibrant and collaborative community of professionals who are driven by a shared goal of delivering exceptional customer experiences.

We offer ongoing training and development opportunities to enhance your skills and empower you to excel in your role.

This role is supporting one of our clients who are one of the UK's newest debit account and credit card providers.

Aiming to improve lives by empowering every individual to make the smartest financial decisions through better clarity, intelligence, and tech.

We have big ambitions and are building a team of superstars to realise them.

Hours:
Operational hours are Monday to Friday 9am until 8pm and Saturdays 9am until 5pm.

Shift Pattern: 1 in 3 Saturdays with a lieu day off during the week. Shifts are either 9am until 5.30pm, 10.30am until 7pm or 11.30am until 8pm on rotation.

Basic Requirements:

Right to work within the UK
English speaking
Credit report to be provided (we support with this)
Basic DBS certificate to be provided (we support with this)
Must live within 30 miles on Banbury

Experience and Skills Required

Previous Customer Service experience
Excellent communication skills
Excellent interpersonal skills and ability to build rapport
Experience working within Financial Services

Main Duties

Manage and respond to customer queries, providing a first contact resolution where possible across a range of enquiries
Take ownership of queries, escalating through the correct channels when required to ensure customer receives a timely response
Create a record of interaction with the customer on the customer account, ensuring details are accurate and in line with company policy and procedures
Identify improvements to processes and increase customer satisfaction
Supporting customers who are experiencing financial difficulties, including vulnerable customers
Demonstrate active listening skills

Salary:
£22,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Transport links
Work from home

Schedule:

8 hour shift
Monday to Friday
Overtime
Weekend availability

Supplemental pay types:

Bonus scheme
Commission pay
Performance bonus
Yearly bonus

Application question(s):

Having read the hours and shift patterns in the job description. please can you confirm you are able to work to these hours?
Please note this role is hybrid from our Banbury Site. Please confirm you are able to travel for 23 days a week to work from the office?
What is your current notice period (if applicable)?

Work Location:
Hybrid remote in Banbury

Expected start date: 14/08/2023