Technical Support Specialist - Belfast, United Kingdom - Abacus Professional Recruitment

Abacus Professional Recruitment
Abacus Professional Recruitment
Verified Company
Belfast, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The role entails possible travel to customer sites to undertake jobs, providing technical problem solving / network management skills as well as establishing strong customer relationships and ensuring contractual compliance against KPIs and SLAs.


In this role you will be responsible for:

  • Supporting and maintaining MS Windows 7/8/10 users.
  • Provide competent Office 365 administration.
  • Setting up and configuring new laptops, desktops, tablets and phones.
  • Working with 3rd party vendors you will be responsible for facilitating or installing authorised software.
  • Ensuring antivirus, security patches and O/S upgrades are applied to appropriate devices and kept up to date.
  • Undertaking IT projects these will require working either autonomously or with your colleagues from the technical team.

Essential Criteria:


  • Previous experience providing support & implementation within a busy technical services environment.
  • Microsoft Windows, Office & Server Experience
  • Good understanding of Active Directory, DNS and DHCP
  • Understanding of network infrastructure, VMware, Citrix, Routers, Switches, Wireless Access Points, Firewall and Backup Technologies
  • Strong multitasking & problemsolving abilities. Excellent communication, customer handling and interpersonal skills
  • Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery.
  • Flexible to visit client sites both in UK & Ireland as and when required.
  • Full current UK driving licence and own transport

Desirable:


  • MCP qualified or IT related certification / experience
  • Experience using RMM toolsets in the past
  • Use of InTune & Azure Administration

Next Steps:


The team at Abacus manages a range of permanent and contract positions throughout Northern Ireland, the UK and the Republic of Ireland.

If you are experienced and/or professionally qualified we can support your job search.
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