Customer Service Administrator - Nottingham, United Kingdom - 2Fawcett Recruitment

2Fawcett Recruitment

Verified Company

Nottingham, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer Service Administrator

Salary:
£24,000

Location:
Nottingham

Type:
Full-time, Permanent

Overview

2fawcett are recruiting for a Customer Service Administrator, to join a company located in Nottingham on a full-time, permanent basis.

The Role & Responsibilities of the Customer Service Administrator

The Customer Service Administrator will be responsible for the improvement of customer service, through the processing, data gathering and management of sales and product related issues.

Processing customer related product and order errors.

Processing of customer complaints, taking control of the implementation of corrective and preventive measures.

Customer Credit Administration.

Supplying customers with POD's.

Data gathering and recording.

Processing faulty product returns to vendors,

Awareness of Custom Changes & requirements for non-UK Shipments and Returns.

Backup for other personnel in the department as necessary.

ad-hoc duties.

Requirements of the Customer Service Administrator
Customer Service qualifications an advantage.

Attention to detail.

Excellent verbal and written communication skills are essential.

Ability to remain calm and customer focused under pressure.

Task-oriented multi-tasker.

Job Types:
Full-time, Permanent

Salary:
£24,000
.00 per year

Schedule: