Audience Engagament Manager - Milton Keynes, United Kingdom - Big Red Recruitment

Big Red Recruitment
Big Red Recruitment
Verified Company
Milton Keynes, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Want to take ownership and play a central role in growing user engagement within an award
- winning business?
We are looking for an individual with a keen eye for process improvement to tap into their creative side and develop an entire customer community, curating online spaces and running in
- person user groups.

Responsibilities of this Audience Engagement Manager include:

  • Creating and managing self-serve training & how-to guides to support the onboarding and education of different user personas.
  • Create feature guides & announcement communications to form targeted inapp campaigns in support of new feature releases.
  • Manage interactive onboarding guides, improving them iteratively to drive increased activation and conversion.
  • Use analysis of product usage and typical user flows to prioritize content development.
  • Act as a voice of the customer within the product team, ensuring the customer's perspective is front and centre in all product discussions and feeding back new customer requirements.
  • Provide internal teams with training and support; evangelise new features and ensure their value is understood.

SALARY:
£40,000 - £50,000.


HOURS:
Hybrid working pattern. 5-day week (37.5 hours) OR 4-day week (34 hours)
- flexibility with which day you choose to have off.


PACKAGE:
25 days holiday + bank holidays, pension scheme, AXA private medical. Other benefits include birthday off (if it's a weekday), flexible and home working, and team events throughout the year.


LOCATION:
Milton Keynes.
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